irenemullens
Level 1: Cadet

Need help with Telstra services from overseas

I am currently living in the uk for 6 months and accidentally came across Telstra's plan to change their email. Having kept my original email address from dialup 20 years ago - and for many years paying an annual subscription for it - I don't want to lose it in the changes. However dealing with the admin to keep it from overseas is proving to be very frustrating and difficult. I tried online but without my Telstra mobile in the phone - I can't receive a pin from them to proceed with the process, I can't phone the 1800 number advertised if you have a problem from overseas. I have rung 0292420570 3 times now waiting from between 40 and 55 minutes without success! Yesterday I thought perhaps 24/7 chat would be a solution but 2 hours later, after 3 operators ( one who told me my email address was inactive!!) I got nowhere but round in circles ! This morning I waited through 2 more "hold on" sessions for 50+ minutes. I decided to change my problem topic and got through in a few minutes however the first operator hung up on me without a word perhaps when they saw the call was from UK and I then spoke to a helpful man for 10 minutes who vowed to help and then sent me back to the 20+ minutes wait line without a word
So help!!!! Who can help a Telstra customer of 43 years of loyalty keep her email address?!?

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1 REPLY 1
Shellock
Telstra (Retired)
Telstra (Retired)

Re: Need help with Telstra services from overseas

We have been experiencing higher than normal call volumes, so I do apologise for the difficulties that this has caused when using 0292420570.

 

You can try using Live Chat: http://tel.st/hsc3

 

- Shelly

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