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Level 1: Cadet

New sim card, new phone but old phone number

Hi,

 

I am changing over my old mobile phone to a new iphone 6. I am keeping my same number and have been given the new phone and a new sim card. As the new sim card is smaller than the existing, what procedure do i go about getting the old sim card cancelled and new one active. I currently cant make calls with the new sim card in the new phone. I cant find any information on the procedure I need to follow also.

 

Any assistance would be greatly appreciated to get my new phone and sim active.


Thanks, Jackson.

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1 REPLY 1
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Level 25: The Singularity
Level 25: The Singularity

Re: New sim card, new phone but old phone number

Go to telstra.com/activate and follow the onscreen prompts.

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