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You're a multi billion dollar company and you refuse a lifelong customer of a plan cancellation and number replacement? What a joke.
I have had the same conversation and different outcomes (all of which are infuriating and incorrect) over multiple days. This shouldn't be a hard thing. In fact, it isn't. It has been done multiple times before.
You have cost me my time and money - on top of the money I pay for your "service" - and it is beyond unacceptable.
Cancel old plan.
Replace new number with original number.
I've lost my patience.
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