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Level 1: Cadet

Offered "FREE" Bluetooth Speaker but then on a Hardware Repayment Option for 12 months

I went into a Telstra store to upgrade my phone. I have been on a lease plan paying a premium for over a year since my lease expired.

While going through an upgrade to an S20 Ultra, the salesperson came out of the back room with a Bluetooth speaker and noise cancelling headphones and said I could choose from one as a free gift, and the cost would be offset by a credit on my bill.

At the end of the process after signing all the paperwork, I realised that I had then been signed up to a Hardware Repayment Option to pay $20 per month for 12 months for what was supposed to be a "Free" speaker.

When I have received my first bill, it shows as a $20 extra with no offset or credit applied.

Has anyone else had this experience? How can I ensure this is reversed, as I didn't want to be paying for what was supposed to be a free gift.

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