Tropicana
Level 1: Cadet

Options for end of lease plan

My lease plan will be finished in December. I do not wish to recontract with Telstra.

my phone is water damaged and no longer working so I have purchased another phone outright.

 

in December, what fee will I be paying if I do not return the phone? Will it be the $190?

 

also, is there any option to end this plan earlier than December? Because I would like to go to prepaid.

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1 REPLY 1
Smiley3
Level 23: Superhero
Level 23: Superhero

Re: Options for end of lease plan

Hi Tropicana, 

 

I'd suggest speaking to the Disconnection's team on 132200.

Say Disconnection to the automated lady when you ring as the reason for your call.

Ask if they're in the Disconnection's team when you speak to a Telstra employee, if they're not say you want to be transferred to the Disconnection's department.

 

They'll be able to go through your options and give you the cost's of these.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
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