jel25
Level 1: Cadet

Order canceled

Hi can someone please check this order and tell me why it has been canceled 

22 March 2021
Order number:1-2898017289684

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2 REPLIES 2
Jel251
Level 2: Rookie

Mobile

Order canceled any idea why thanks.

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Order canceled

Nobody at Crowdsupport has access to Account Information or Billing/Ordering Systems.

 

Send a message by either:

  • the My Telstra app on your mobile
  • logging into your account via the telstra.com.au website

and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit