wickham9
Level 1: Cadet

Order Cancelled?

Hi I've recently setup a new mobile plan on the 25/11/20, today I checked my order status and it says it has been cancelled. I am unsure about why or if this is just some sort of glitch. thanks.

 

Telstra order reference #SBS51820243

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Cas-Ra
Support Team
Support Team

Re: Order Cancelled?

HI @wickham9 we're happy to help with account related enquiries securely, you can find out how here: https://tel.st/t5lnw. Messaging is the primary support channel for Telstra assistance right now, ensure you have notifications enabled and you'll be alerted by the app when an agent responds.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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