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Level 1: Cadet

Ordered sim starter kit online and haven't received it yet

Hello,

Can someone from Telstra help me please.

I placed 2 orders on the 29/11 - one has been delivered and the other one has not.
24x7 support says my order no. doesn't exist.

PPST377008 - was delivered on the 2/12
PPST377013 - still waiting...
Are you able to investigate?

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Support Team
Support Team

Re: Ordered sim starter kit online and haven't received it yet

Hey @kellie27, just checking in to see if you still need assistance? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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