AngeLip
Level 1: Cadet
January

Overcharged

I had to change my mobile from $35 per month freedom ( no contract) to the Small plan, but Telstra hasn’t put me on ANY plan! My last bill was over $1100 for the month, and this one is over $1300.  I have called TWICE AND BOTH TIMES have been assured it would be adjusted on my bill.  This still hasn’t happened and my bill is due in a week!!! I am continually trying to speak to someone but can’t get through! The Telstra stir can’t help as they also have to call the same number!

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ProfessorPhone
Level 23: Superhero
January

Re: Overcharged

In response to AngeLip

In the light of your efforts to resolve this, it would be reasonable to lodge a complaint.

https://www.telstra.com.au/contact-us/feedback-complaints/make-a-complaint

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
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