Alex10
Level 2: Rookie

Phone Number

 

I didnt realise that a simcard needs to be 3G compatible to keep a phone working, so since the 1st of december my wife her phone stopped working.

Today I went to the telstra shop for a new simcard for  her phone. In the store I got a simcard and was told that to activate it I have to make a call to telstra. Now WHY is it that I CANT find a single phone number on the whole site???

Doesnt telstra want us to call them??

Does anyone here knows phonenumber that I can call to activate the new simcard?

I need to explain that she needs to keep her old phonenumber.

Thanks for any info on this

 

( have to lay down a bit now, everytime I have to deal with telstra I get sick and no I'm not kidding :((( 

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2 REPLIES 2
DrQ
Level 24: Supreme Being
Level 24: Supreme Being

Re: Phone Number

Telstra's phone number is 132200.
If it is a prepaid service you can also call 1258887.
You can also chat with Telstra 24x7 here: https://livechat.telstra.com and they can do that for you as well...


...although, the store /should/ have been able to do it themselves... it takes them about a whole 1-3 min...

Their contact details are available on http://telstra.com/contact you just need to select the reason and it gives you the best number.
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Phone Number

The number and website details are also included on the little leaflet that was in the pack with the SIM.

 

You can activate online at https://telstra.com/activate and you choose the option to activate new SIM for existing service which will keep your number.

 

Also, the phone needs to be 3G compatible, so if it isn't then she'll need a new phone too.

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