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Level 1: Cadet

Phone received after order was cancelled

HI,

I ordered an iPhone several weeks ago.  There was a problem with the order being assigned incorrectly and I had the order cancelled.  (I have a reference number for that but received no cancellation email or other confirmation.)

 

To my surprise the phone turned up by courier today, several weeks after I had cancelled the order.  I cannot get on to a person through 132200 or on the chat (the agent is hopeless at understanding my question and just terminates the chat).

 

All I need to know is how to return the phone as it is not wanted and I had been assured that it was cancelled.

 

Any practical advice would be appreciated.

TIA...

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