Level 1: Cadet

Plan Eligibility

Currently Telstra are offering a 30GB, $49 postpaid plan discounted to $39. To be eligible you have to have an existing service and be adding a new service.  If you want to signup an existing mobile which is out of contract, the discount is not available.  You could cancel the current plan and sign-up to get the discount but you get a new number.


This seem to be actively discriminating against existing customers.  Isn't there some discretion to incent existing customers to re-contract for 12mths?


Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Telstra (Retired)
Telstra (Retired)

Re: Plan Eligibility

Hey Big_d,


I can appreciate your concerns with the discount not being available to existing customers and apologise for any inconvenience this has caused Smiley Sad I will be happy to pass your feedback on through to the Products team for consideration on future plan releases. 



I hope that we do have something available that would be more suited to your needs in the near future. 


















Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit