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Level 1: Cadet

Plans and Cancellation/Payout

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Hi brains trust,

We have 2 mobile plans under contract until 2021 and 2022. Looking in the MyTelstra App at the "payout" and "plan termination" charges area....is there a way around this in only paying one or a lesser amount? We have been affected by job loss due to COVID-19 so really need to eliminate the expense.

Sounds silly but we were not aware there were 2 seperate charges for paying out the devices....

Thanks in advance.

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Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Plans and Cancellation/Payout

Well, yes, you've got 2 devices, each on their own contracts/services so they each have their own payout amounts. Even if they were lumped in together, the amount would be the same as the total.

 

You need to try to call 132200 and say "Financial Hardship" at the prompt and see what they can do for you. They won't be able to waive the cost, but they will be able to put you on a payment plan and possibly some sort of reduction in fees (smaller plan, or suspension of services for a few months).

 

If you can't get through on 132200, send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and if Codi redirects you, type "Speak to a consultant" and you should be transferred tot he queue to chat with a human.

 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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Highlighted
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Plans and Cancellation/Payout

Well, yes, you've got 2 devices, each on their own contracts/services so they each have their own payout amounts. Even if they were lumped in together, the amount would be the same as the total.

 

You need to try to call 132200 and say "Financial Hardship" at the prompt and see what they can do for you. They won't be able to waive the cost, but they will be able to put you on a payment plan and possibly some sort of reduction in fees (smaller plan, or suspension of services for a few months).

 

If you can't get through on 132200, send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and if Codi redirects you, type "Speak to a consultant" and you should be transferred tot he queue to chat with a human.

 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

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