EricinCoolum
Level 2: Rookie

Pre-Paid Mobile number no longer exists

I am stranded overseas. My pre-paid plan expired 6 months ago, and now the number "no longer exists".

 

How can I re-instate that number? I'm happy to pay for a recharge (even though roaming is no longer offered) just to keep the same number!

 

 

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2 REPLIES 2
EthanG
Support Team
Support Team

Re: Pre-Paid Mobile number no longer exists

Hey @EricinCoolum, sounds like a frustrating situation. Best to have a chat to our prepaid team about this, they can have a look to see what has happened and from there, look at getting your number back if possible.

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EricinCoolum
Level 2: Rookie

Re: Pre-Paid Mobile number no longer exists

Thanks Ethan.

 

I used the Telstra App to message, and was told that it was impossible to get the same number back. Bugger ;(

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