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Premium mobile plus customers can't upgrade to go mobile xxl?
Chatting with Telstra this morning to organise an upgrade to XXL (100gb) however was told we can't upgrade without paying out the existing contract which is contrary to the information provided on their website:
"If you are going over your plan allowance each month you can change between the same plan family anytime at no extra cost, but you cannot go below the spend limit you are contracted for." (link: https://www.telstra.com.au/support/category/mobiles-tablets/plans/how-do-i-change-my-mobile-plan).
Same Family Plan? So premium isn't premium anymore its XXL? Different family!!
With the VC discount we pay $185 for 30gb which we constantly exceed so have to top up at $10 per gb. The XXL plan is $199.00 pm a small increase in existing cost for over three times the data allowance.
Existing Premium Plan Customers will likely be a little upset when they find they are paying over 300% more for their data allowance than the New Premium Customers who are now categorised as XXL's.
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