PeterT-S
Level 1: Cadet

Restore Cassia <removed for privacy> as a Full Authority on my account

I received an email from Telstra on Jan 4 2021 removing my daughter from my account without my authority. 
please reinstate her as a Full Authroitu immediately

Thanks

Peter <removed for privacy>

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1 REPLY 1
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Restore Cassia TEMPLE-SMITH as a Full Authority on my account

Peter,

 

Crowdsupport is not an official Telstra support channel (other than for Sports Streaming products). Nobody here has access to account information.

 

The removal notification was probably generated as you need to reauthorise contacts every couple of years (it is not a permanent authorisation).

 

You will need to contact Telstra either by calling 132200 or by sending a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit