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Separation of Account
In January I completed the change of ownership form to separate my mobile phone and email from my ex.
I have since had multiple chats on the 24/7 app, phone calls, and an in person visit to the local Telstra shop.
My account has not been separated correctly. For the last week I have not been able to make calls, send texts, and I have no mobile data so I am unable to use the COVID QR Check in codes.
I have been told that since I am no longer authorised on the account my ex needs to give permission for me to talk to anyone. He has also used the 24/7 app to give authorisation. I am still waiting for the call that was promised.
How do I get Telstra to fix my account? I am a NSW Health employee unable to check into my work place because they have cut off my data.
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