Level 1: Cadet

Slugged $24 for calls to an Irish mobile phone

Hi all,


I've just been charged $24.28 on my mobile plan, for around 10 minutes of calls to a Irish mobile phone number (several of the calls are less than 5 seconds as they went to voicemail). Based on previous research, due to Northern Ireland being part of UK, I thought Telstra did not separate out Ireland and Northern Ireland, and hence calls to ALL of greater Ireland was covered under the definition of UK.  I had no idea the international calls provision on my $129 plan (+MRO) was so limited!!  The irony is that if I was roaming in Ireland (or NZ or Thailand etc!) ALL calls to Ireland and every other roaming destination are included!  Is this madness and a classic "gotcha" or am I missing something?

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Support Team
Support Team

Re: Slugged $24 for calls to an Irish mobile phone

Hi Rhys88,


Please live chat with us at this link  https://tel.st/w27xb and our chat team will look into this further.

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