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Level 1: Cadet

Tasmanian Drivers License issue: Online ordering process

I'm trying to order a BYO phone plane, but the application wont accept my Tasmanian drivers licence number (7 digits), and I don't have a passport. What am expected to do?? - the plan is only available on line. Given I'm existing long term Telstra customer having just come off my current plan, I would have expected Tel$ta  to have easier path to help it hold existing customers.

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2 REPLIES 2
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Level 23: Superhero

Re: Tasmanian Drivers License issue: Online ordering process

Have a chat with the online sales team via livechat.telstra.com who will be able to manually process the order on your behalf.
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Level 25: The Singularity
Level 25: The Singularity

Re: Tasmanian Drivers License issue: Online ordering process

Add the leading zero to the front of the number and it should accept it.

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