Tim140
Level 1: Cadet

Telstra changing Small Mobile Plan to Medium

I am on the Small Mobile Plan but your changing me to the Medium with a 1 year rebate so I'm not paying any more.

If I accept the Medium plan, are there any restrictions in changing back to Small at the end of that year

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2 REPLIES 2
Annoyed200
Level 1: Cadet

Re: Telstra changing Small Mobile Plan to Medium

The new small plan is $5 more expensive. So there is no way to continue after the rebate period with the same monthly price as currently. There is also no way to contact Telstra to dispute the change. They do say if you're not happy, you can cancel your contract, at which point they expect you to pay out any handset charges. The whole thing seems tenuously legal at best.

Annoyed200
Level 1: Cadet

Re: Telstra changing Small Mobile Plan to Medium

Ok, so it's come to my attention that current handsets are being bundled with "month-to-month" plans, which basically means Telstra can change the plans to whatever they feel like. Arbitrarily shifting people onto higher plans without clearly indicating this is a possibility, when people are used to the security of fixed contracts, is not particularly nice, but they're within their rights.

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