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Hi, I handed in my my phone in for repair at a Telstra store a number of weeks ago and Telstra now acknowledge that somewhere between the store and the various repair centers the handset has been lost. I'm part way though a 24 month contract. Do I have grounds to have the entire contract terminated or will I have to accept a replacement handset and stay locked into the contract? Any advice anyone has would be greatly appreciated. Thanks
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One other thing to remember is that your contract is a SERVICE contract. So it's the SIM and associated service(s) that are contracted to Telstra, not a phone. You own that from the moment you sign up, even if you are paying it off via an MRO.
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One other thing to remember is that your contract is a SERVICE contract. So it's the SIM and associated service(s) that are contracted to Telstra, not a phone. You own that from the moment you sign up, even if you are paying it off via an MRO.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.
Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.
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Re: Telstra Lost Phone
Phone lost.platium customer.14 years.told we could get the same . FOR FREE.
Allan Elliott .<Removed for Privacy> HELP.
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Re: Telstra Lost Phone
Hi beverley_joy,
Are you able to clarify what has been happening?
Also do you have StayConnected as part of your Mobile service?
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