pleasehelp
Level 1: Cadet

Telstra Smart Touch - Unresponsive touch screen

I was using my phone a couple of days ago when the touch screen would not acknowledge any touch.  I tried to use the provided stylus but this had no effect either.  I have turned the phone off, taken the battery out, swapped sim cards, let the battery run out and then recharge but have had no luck as yet.

Is there an easy solution to this problem or should I just replace the phone?

Thanks

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TheL
Telstra (Retired)
Telstra (Retired)

Re: Telstra Smart Touch - Unresponsive touch screen


@pleasehelp wrote:

I was using my phone a couple of days ago when the touch screen would not acknowledge any touch.  I tried to use the provided stylus but this had no effect either.  I have turned the phone off, taken the battery out, swapped sim cards, let the battery run out and then recharge but have had no luck as yet.

Is there an easy solution to this problem or should I just replace the phone?

Thanks


Hi there, 

By the sounds of what you explained, I suggest getting it checked out at one of our Telstra Tech Bars.

You can make an appointment via:

https://telstra.com.au/telstra-store/tech-bar/index.cfm

Our tech staff will be able to determine if they can send it off to get fixed or replaced. 

Regards, 

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