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Level 1: Cadet

Telstra staff connect plan

Hi there, I'm a current staff member on maternity leave, so unable to access intranet pages from home. I have an out of contract staff connect mobile plan, and all I want is to recontract with a new handset on the same plan, but having all sorts of trouble as I can't access the webform from home... Surely there's an alternative way for me to place my order from home? Please help!

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Level 23: Superhero
Level 23: Superhero

Re: Telstra staff connect plan

Staff plans can only be done internally when your user profile is logged into a pc, easiest option would be to duck into work when convenient for you. Crowd support is primarily for consumer customers to help other customers. I'd recommend using Yammer for staff plan queries.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
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Level 1: Cadet

Re: Telstra staff connect plan

Thanks for the info! I can't really access work at the moment, as is a call centre and I've been away for over a year, so need all my passwords reset before I can even log into a computer. I'm not due back until April next year... I'll try yammer though. Hopefully there may be an alternative. Cheers.
**Edit - I don't think I can access yammer without intranet either...**
Highlighted
Level 23: Superhero
Level 23: Superhero

Re: Telstra staff connect plan

I'll send you a private message.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

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