markrobboau
Level 1: Cadet

Transfering Credit

Hi,

 

How can I move credit from a previous account to a new account?

 

My previous account was a monthly account and now I have a new number and a Pre Pay Account.

 

I have $22.50 credit on the no longer connected / now terminated account. How can I move that credit to my new Pre Pay Account and have the old account closed?

 

Many thanks

Your Pre-Paid services

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1 REPLY 1
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Transfering Credit

Given the way Prepaid plans work now (no actual credit - just allowances), it may be easier just to ask for a refund of the credit in the old account.

 

Send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get a response but you get notified through your phone.

 

The refund itself takes around 10 business days to be processed.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit