Level 1: Cadet

Transfering Credit



How can I move credit from a previous account to a new account?


My previous account was a monthly account and now I have a new number and a Pre Pay Account.


I have $22.50 credit on the no longer connected / now terminated account. How can I move that credit to my new Pre Pay Account and have the old account closed?


Many thanks

Your Pre-Paid services

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Level 25: The Singularity
Level 25: The Singularity

Re: Transfering Credit

Given the way Prepaid plans work now (no actual credit - just allowances), it may be easier just to ask for a refund of the credit in the old account.


Send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get a response but you get notified through your phone.


The refund itself takes around 10 business days to be processed.

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Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit