Deak79
Level 2: Rookie

Upgrade and protect redemption

Can I use update and connect to preorder the galaxy z fold 3? Will I have to send my phone back straight away or will it be after the new phone arrives?

This is the first time I want to use it so I'm not sure how it works.

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2 REPLIES 2
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Upgrade and protect redemption

The problem would be that you can't request an Upgrade and Protect Redemption by placing an online order.

 

Upgrade and Protect Redemptions can only be requested in-store, over the phone or via chat. So you would need to use one of those methods to Pre-order the phone.

 

As far as returning your current device, you do that within 14 days of receiving your new device. 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Deak79
Level 2: Rookie

Re: Upgrade and protect redemption

Thanks, you have just given me more information in your reply than an hour chat. 

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