Level 1: Cadet

Upgrading Mobile Phone Plan

Hi could someone help me I have 2  mobiles which I want to upgrade the plan on both I have upgraded one but when I try the 2nd phone to upgrade the ph no of the first phone can only be changed ?

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Community Manager Community Manager
Community Manager

Re: Upgrading Mobile Phone Plan

Hi @wally2


Thank you for your post and my apologies for any delays getting assistance. 
No one on CrowdSupport has access to accounts to assist with upgrading services. 


The best way to get in touch right now is via the Get Help tab of the My Telstra App (blue chat icon, bottom right corner) 
Messages sent via the My Telstra app are being recieved and being responded to in order of urgency. 


If you haven't already please send a message via the My Telstra App and one of the consultants will be in touch. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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