Highlighted
Level 1: Cadet

Upgrading my phone

Hey,

I entered a plan with a older prepaid iphone recently, but this phone is playing up so I just want to upgrade my phone and stay on the same plan. Would I have to pay out the new phone or just the 50$ early upgrade fee?

Thank you Smiley Happy

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Highlighted
Telstra (Retired)
Telstra (Retired)

Re: Upgrading my phone

Hi Mikstar01

It's not possible to stay on the same plan, and just get a new contract for your phone sorry. 

So you'd need to upgrade to the latest plans to take up a new phone, and you'd need to pay the Early Recontracting Fee, pay out the handset, and pay out the current contract to be able to upgrade to a newer handset.

In regards to your handset not working, you can take it into any Telstra Store, or Apple Store to be checked out, ensuring that you back it up first

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit