alam
Level 2: Rookie

UPGRADING PLAN & Handset Repayment Costs

Hi, 

 

I am looking to sign up to a HTC One plan with Telstra - at the moment the S plan is at $70 ($60+ 10 handset repayments).

 

My question is, if I wish to upgrade my plan after a month (if I find that the data and credit is inadequate) to the M plan at $84 ($80 + 4 handset repayments) - will I be paying $84 per month for the remainder of my contract or $90 ($80 + 10 handset repayment which I have been originally contracted to).

 

 

Kind regards,

 

AL

 

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4 REPLIES 4
Drat
Level 22: Superhuman

Re: UPGRADING PLAN & Handset Repayment Costs

The latter.

 

The MRO Bonus credit you receive every month remains the same (as for the plan you had originally signed up for, which locks in your minimum committed spend, for the minimum contract term of 24 months) even when you upgrade to a ‘larger’ plan later.

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
alam
Level 2: Rookie

Re: UPGRADING PLAN & Handset Repayment Costs

Thanks for the prompt reply - was just confused as Telstra Live chat assistant and the person at the Telstra store told me differently. 

Drat
Level 22: Superhuman

Re: UPGRADING PLAN & Handset Repayment Costs

Well, section 9.33 in Part B – Our Current Consumer Pricing Plans in the Telstra Mobile section of Our Customer Terms states,

 

ChangeTerms
If you have an Every Day Connect Plan, and move to an Every Day Connect Plan with a minimum monthly spend higher than your original contracted spend levelYou will not need to restart your minimum term. In the month that you change your plan, your call rates and monthly spend will be adjusted on a pro-rata basis to reflect your new plan and you will receive the full amount of your new monthly included call and data allowances. Your MRO Bonus (if applicable) will not increase.

Thanks for the prompt reply - was just confused as Telstra Live chat assistant and the person at the Telstra store told me differently. 

No problem. Personally I think it's bordering on disgraceful that said business representatives of the company obviously did not read and digest the relevant information in Our Customer Terms, or look it up on an as-needed basis to give customers the correct advice.

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
Tarzaan
Level 1: Cadet

Re: UPGRADING PLAN & Handset Repayment Costs

Is this still the same or has 'business changed' like the chat people keep telling me? All i want to do is get a higher call allowance and everyone is giving me the run around.

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