Jessica-Paige
Level 2: Rookie

Upgrading Question

Answered

I have an iPhone 5c on a plan.

My plan finishes September of 2015.

I am curious as to when I would be able to upgrade to the iPhone 6. Whether I have to wait a year, or if I can do it earlier. (And what additional charges I would have to pay - I already know that I will have to pay more).

 

1 ACCEPTED SOLUTION

Accepted Solutions
DrQ
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Upgrading Question

You can upgrade your plan in the last 90 days of the plan with no penalty, if you wish to upgrade earlier than this, you can do this, you will be required to pay the remainder of any Handset and Accessories out as well as a $50 Early Recontracting Fee.

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

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6 REPLIES 6
DrQ
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Upgrading Question

You can upgrade your plan in the last 90 days of the plan with no penalty, if you wish to upgrade earlier than this, you can do this, you will be required to pay the remainder of any Handset and Accessories out as well as a $50 Early Recontracting Fee.

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

Jessica-Paige
Level 2: Rookie

Re: Upgrading Question

Okay, thank you for your help! Smiley Happy

4b2n4gb
Level 2: Rookie

Re: Upgrading Question

hullo

where is the current blogs or are you the last

my problem with telstra is to get information particularly with own account

for example accidently found the have the wrong phone and contract for me

regards lionel

ccat and no spell check here

4b2n4gb
Level 2: Rookie

Re: Upgrading Question

thanks

4b2n4gb
Level 2: Rookie

Re: Upgrading Question

is crowd support still going

regards lionel

TommyR
Support Team
Support Team

Re: Upgrading Question

Hi 4b2n4gb,

We would be happy to help you. 

So that I can direct you to the correct support area, can you please go into some more detail about what you are needing assistance with please?

Regards - 

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