Jackie55
Level 1: Cadet

USING PHONE OVERSEAS

Do I need to install International Roaming when travelling in New Zealand?  I am on a monthly plan, can I just use my phone as per normal?  If not, what is the cheapest option.  Shd I buy a local Sim card for calls?  Shd I use my normal plan for internet searches?  Went into my local Telstra shop and they said I don't need International Roaming.  V confused.

 

Thanks

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Deanna
Moderator
Moderator

Re: USING PHONE OVERSEAS

Hi Jackie55 and welcome to CrowdSupport

 

In regards to roaming I would have a chat with the Live Chat team, and they can confirm if international roaming is enabled on your handset.

 

Please refer to Telstra's International Roaming Travel Tips  which will give you detailed information on how to use your phone when roaming.

 

As a frequent traveller, I prefer to purchase a pre-paid SIM in the country I am visiting to avoid excessive charges, and I try to access the Internet from public/private wifi locations, as opposed to using the mobile networks.

 

Hope this helps, and happy travels!

Deanna 

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Davide70
Level 1: Cadet

Re: USING PHONE OVERSEAS

Hi i'm Davide,there is someone that can help me in some way?I have a Telstra pre-paid on my mobile,now i'm in italy for 5/6 months,how can i reharge my mobile?Thanks,for your help.

Greg_Buch
Support Team
Support Team

Re: USING PHONE OVERSEAS

HI Davide, you can recharge your mobile while overseas via the options listed at http://go.telstra.com.au/helpandsupport/-/recharge-your-telstra-pre-paid-account - I hope you enjoy your time overseas!

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