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Welcome to CrowdSupport.
Depending on the circumstance where the old greeting is played, this could be an "away" message, or a "Busy" message.
Depending on how your voicemail is set up, you can set multiple greetings, usually:
- A greeting for when you don't answer the phone
- A greeting for when you are already on the phone
- An away message - usually set for certain days of the year (such as a holiday schedule or Christmas break, etc)
You may just need to update the recording for each of these.
The Mobile Tech Team, available on 125111 or Live Chat should be able to assist with this.
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