Level 1: Cadet


I have created a new outgoing message for my voicemail however at times the old recording will play instead. Is there a way to delete the old one completely to avoid confusion? It's a work number and I received this number from someone else.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Telstra (Retired)
Telstra (Retired)

Re: Voicemail


Welcome to CrowdSupport.


Depending on the circumstance where the old greeting is played, this could be an "away" message, or a "Busy" message.

Depending on how your voicemail is set up, you can set multiple greetings, usually:

  • A greeting for when you don't answer the phone
  • A greeting for when you are already on the phone
  • An away message - usually set for certain days of the year (such as a holiday schedule or Christmas break, etc)

You may just need to update the recording for each of these.


The Mobile Tech Team, available on 125111 or Live Chat should be able to assist with this.


- Matt


Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit