jessl314
Level 1: Cadet

When does my plan end?

Answered

How can I see when my plan ends on the telstra website?

1 ACCEPTED SOLUTION

Accepted Solutions
simpLinks
Level 4: Private Eye
Accepted Solution

Re: When does my plan end?

To see the plan end date:

 

- Login to Telstra's My Account

- Hover over the Plans and Usage menu

- Click the service name in question

- You can see the Contract End Date on the screen

 

Hope that helps

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12 REPLIES 12
midcoast1
Level 5: Eagle Eye

Re: When does my plan end?

I don't think you can. I had a look a couple of months ago to find out when mine ended but had to call in the end as i couldn't find the finish date on Telstra.

nelly82
Level 16: Secret Agent

Re: When does my plan end?

You can have a chat with the live chat team ( Link on the front page) or contact billing on 13 22 00 if you need to know striaght away.  Otherwise you can pop into your local Telstra store and they will also be able to help out find the information for you.

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DingoDan
Telstra (Retired)
Telstra (Retired)

Re: When does my plan end?

Here is the link for the Live Chat Team so you will not have to navigate to the front screen under contact us:

https://livechat.telstra.com/TCOM:Crowdsupport:Consumer

 

This team is available 24/7 and will be able to assist with billing questions.

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simpLinks
Level 4: Private Eye
Accepted Solution

Re: When does my plan end?

To see the plan end date:

 

- Login to Telstra's My Account

- Hover over the Plans and Usage menu

- Click the service name in question

- You can see the Contract End Date on the screen

 

Hope that helps

View solution in original post

swiftmac
Level 2: Rookie

Re: When does my plan end?

Could we have this also shown in the 24x7 App?

 

I can't find it in the iPhone App.

bretthurst
Level 1: Cadet

Re: When does my plan end?

so simple... thanks man. haha

MarkLampard
Level 1: Cadet

Re: When does my plan end?

Hey Guys,

 

This works for personal accounts, but what about business accounts?

 

Mark

Esther
Telstra (Retired)
Telstra (Retired)

Re: When does my plan end?

Hi MarkLampard,

Yes this shouldn't be a problem checking your contract end date for Business via My Account, if you have troubles doing this I'd suggest having a chat to our Business My Account team on 1800017715

Thanks

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Densely
Level 2: Rookie

Re: When does my plan end?


@jessl314 wrote:

How can I see when my plan ends on the telstra website?


How can I see when my plan ends on Telstra website

DanK
Community Manager Community Manager
Community Manager

Re: When does my plan end?

On the website you;

 

1. Log into MyAccount

2. Select your billing account from the drop down

3. Click the service you wish to view a contract for

4. The contract date should appear as pictured below

 

If there is nothing about a contract at all this usually means that the contract has ended and your service is billing month by month.

 

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GD306
Level 1: Cadet

Re: When does my plan end?

How can I tell when mt plan is going to finish.

wilko1
Level 1: Cadet

Re: When does my plan end?

Could you advise when my mobile plan for account number 2000240065365

<mobile number removed to protect your privacy>

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