Newbie_Rave
Level 1: Cadet

Why can't I get international calling add on to my mobile plan

Answered

$65 JB hi-fi plan, while signing up, the lady mentioned u can add it as an add on.

After calling the customer care, they advise i already had international calling on, however, after a while, I came to know I didn't had this facility, neither could I have an international calling add-on to my service.

 

Pretty annoyed. Can someone assist?

1 ACCEPTED SOLUTION

Accepted Solutions
DrQ
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Why can't I get international calling add on to my mobile plan

It depends exactly on your plan but you can normally add one of these for international calling. https://www.telstra.com.au/mobile-phones/plans-and-rates/calling-overseas-from-australia
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

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DrQ
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Why can't I get international calling add on to my mobile plan

It depends exactly on your plan but you can normally add one of these for international calling. https://www.telstra.com.au/mobile-phones/plans-and-rates/calling-overseas-from-australia
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

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