contactcw
Level 2: Rookie

Why is the Consumer Plan customer treated better Small Business customer?

We had 3 Mobile Phones Plans on Small Business Plans. Same Account.

Now we have 2 Business and 1 Consumer (due to a Telstra stuff up).

I can now compare the Service Offers Side-By-Side.

 

It's a lot easier for my Consumer Plan.  WHY TELSTRA?

- As a consumer I can Upgrade my Phone after 12 months.

- As a consumer I can order a new phone on release - and get it faster than business.

- As a consumer I can speak to anyone 24 x 7  

 

- As Business It's Monday to Friday, business hours only

- As Business NO Upgrade & Protect or New Phone Feeling (what ever its called these days)

- As Business I am always transferred to small teams 

- As Business - The Business Teams' "information"and is weeks after consumer

- As Business - The low end plans are NOT Competitive. Extra Small Plans with 2GB are $45 a month BYO?  Just to be penalised as a Small Business Account holder? Are they Serious? 

 

I want all my Business Handsets on Consumer plans or elsewhere with Optus. I'm even questioning my Telstra stockholding. I can't see where Telstra thinks any of this is okay. 

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