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Level 1: Cadet

“Your $10 monthly credit is due to expire” what do mean about it?

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I got a email from Telstra today, I didn’t understand what it actually mean. Can you please explain me in another email in-detail.

 

Thank you 

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Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: “Your $10 monthly credit is due to expire” what do mean about it?

Hi Ch90,

 

The email is saying that you are currently getting a $10 discount each month on you Telstra bill.

 

This discount is going to stop soon and you will then be paying an extra $10 every month on your future bill's.

 

You can speak to Telstra Billing on 132200 or use Live Chat 

https://www.telstra.com.au/chatnow/landing?pageId=https%3a%2f%2flivechat.telstra.com%2f

 

They'll be able to explain to you why you were getting the discount and why the discount is going to stop.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: “Your $10 monthly credit is due to expire” what do mean about it?

Hi Ch90,

 

The email is saying that you are currently getting a $10 discount each month on you Telstra bill.

 

This discount is going to stop soon and you will then be paying an extra $10 every month on your future bill's.

 

You can speak to Telstra Billing on 132200 or use Live Chat 

https://www.telstra.com.au/chatnow/landing?pageId=https%3a%2f%2flivechat.telstra.com%2f

 

They'll be able to explain to you why you were getting the discount and why the discount is going to stop.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

View solution in original post

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