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Coverage issues? Let us know

As we continuously extend and improve our mobile coverage we want your feedback to help us find network coverage 'black spots'.


A 'black spot' is where Telstra indicates it has mobile or mobile broadband coverage but it does not perform to expectations, such as the line may drop out, the call may have poor reception or there may be little or no reception at all.


Before completing and submitting the below web form for a black spot report we ask that you perform these basic troubleshooting checks as they will ensure common basic problems are found and solved without delay.


The information you submit below will be kept confidential and will assist our Mobile Technicians and Engineers to drive constant improvements to Telstra's mobile networks.


Click here to provide your Mobile Network Coverage Feedback

Version history
Revision #:
6 of 6
Last update:
May 2017
Updated by:

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