Mobiles & Tablets

We are an American company with iOS and Android apps used by Telstra customers to access their wildlife cameras.  We have had these apps in-use by Telstra customers for a number of years.   Just recently we have users randomly reporting their inabili ...

Good morning - if I transfer my current SIM to an eSim while I'm roaming overseas would the activation process of the eSIM work while I'm connected to a roaming partner or would I have to do the activation in AU first? I don't want to risk losing my ...

Hello . I have nbn/ hfc with Telstra IP . I connect my iPad Air 1 by wifi to Modem. When I go to Google search page on Safari and go to search box annoying trending searches is displayed below. Have tried removal methods recommend by online. Worked f ...

Hi,I have been to Telstra Shops, have rung Telstra, no one has an idea. The service is appaling, and getting worse. I want to delete the annoying TELSTRA MESSAGE telling people to leave a ten second message after the Tone and they will convert it to ...

I have just bought my daughter a 365day woolworths access. and when i put the simcard in it asks for a network unlock code I know this is a telstra page but so if woolworths access aty the moment I just need basic answers to try to see were I go from ...

Hi, I am trying to connect to Call Of Duty Mobile, and can load the app, but cannot connect to online games using cell data. I can with WiFi internet. I used to be able to but can no longer. I have uninstalled and reinstalled the app, taken sim out a ...

Just this week, the 5G internet speed on my iPhone has gone really really slow with only 1 signal bar. I normally get 3 bars. I have already restarted the phone a number of times, and updated to the latest IOS with no success on improving the speed. ...

Has anyone actually received their free watch from the Galaxy s21 offer? Mine was approved a month ago and updated to "shipped" a couple of weeks ago but never arrived. (Auspost mypost account also shows no incoming parcels) Samsung do not provide an ...

We know that Telstra's postpaid users have better reception (specifically, have access to more cell towers, especially in remote area) than prepaid and MVNO users. What reception will users from overseas roaming in Australia on Telstra's network rece ...

Can you watch Apple TV thru Telstra tv box

I have a new phone which required me to get a new blank sim and get my postpaid number transferred to it. The sim is a micro sim and previous sim was a standard. I have done the online chat all good for 20 minutes then said they would fix problem and ...

Remember, it's BETA software, so Telstra isn't responsible if things screw up.   If you are going to try Android 12 Beta,  be aware you will have to uninstall and reinstall My Telstra app to get it to work. Not a biggie, but that's what was needed on ...

Hi all, I have an Oppo phone, and have My Telstra app (version 67.0.120).I have a prepaid mobile, a prepaid data and a NBN account. Please help, any ideas welcome.When I try and add widget on my home screen, I get the following 

Please help, i've been trying to access my account all day ! it is so so frustrating because it will not let me sign in. Every-time i log in it says "Something went wrong" and CRS-ERROR-01.

I have a prepaid SIM just installed in my Samsung tablet.Cannot make calls or send texts.Data side seems ok though.Help? 

call forwarding is turned off on iphone 12 but all calls are being forwarded to another mobile.  I've turned the phone off and back on a few times but this isn't solving the problem.

I can receive emails, but the last couple of days I cant send any from my mobile. Laptop is fine with webmail. We moved to qld a few weeks ago and got NBN. But that shouldn't affect anything ???

I have a Lenovo X1 Carbon that has a 5G Modem built in, with an eSIM. I have tried going onto the "Mobile Plans" app in Windows 10 and it keeps either loading a blank page or just a page with some SIM details and some other circles across the top.Doe ...

Hi, is there a way to stop my teenager being able to use data at certain times of the day. This would need to be done remotely and not from her phone.

Physical sim Telstra, Esim Voda in my iPhone 12. Telstra sim not showing up as a service despite requesting it be added and restarting app and phone, and reinstalling app. Pointless having the app… any suggestions? I see the last person to add such a ...

I’m having problems loading a US based website at www.ih8mud.com when I am connected to the  5G Telstra. It works when I hotspot to a Vodafone device, but not Telstra. Is happening to others in a Facebook group. 
Please help. Thanks

Just received a carrier update regarding RCS messages. once updated my phone directed my to google messages (instead of myDefault Samsung messaging app) - has anyone else had this happen this morning - I have a Samaung S21 Ultra 

The Enable button is greyed out when I try to set up Device Locator on my Samsung Galaxy A8 2018 phone.Telstra chat have recorded my issues in case number 16166741 but were unable to help.I have uninstalled and re-installed the My Telstra app; I have ...

Hello all.   Looking for some guidance or people who are experiencing the same issue. With the EOFY sale just run I took up a Samsung S21+ online with a view to claiming the Bonus Galaxy Watch3.  Have received the phone with no issues and in rapid ti ...

Hi, My phone (and my wifes) cannot get make or receive calls from a certain tower near our home. I have driven around town using an app on my phone called "Aus phone Towers" to see which tower I am connected to to do some fault finding. My service is ...