Mobiles & Tablets

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
  • All Posts
  • Answered
  • Unanswered
ygarry
Level 1: Cadet
iOS

About four days ago I ordered a mobile phone on plan over the phone. The lady had said that she was going to send a 'tracking number' the next day, I spoke to that robot thing to ask for some help it was somewhat useless. it's been 4 days and I haven ...

CaityLM
Level 1: Cadet

I currently live in Canada and am needing to access my MyGov account. I have kept my TELSTRA SIM for this reason, however when I have put it into my phone and turned my roaming on, it is not connecting to any networks. Does anyone know why this might ...

Mullo
Level 2: Rookie

What is going on with Telstra and mobile data connections I have been travelling up the west coast of WA and the data speeds has been shocking in Denham the Telstra mobile data speed was 0.5 mbps Optus was 119mbps and I’m currently in Kalbarri and th ...

Molly2
Level 1: Cadet

I am in postcode 2646 area and for over 2 weeks now there has been poor or No data connection at all.  Have received notice of this occurring (and problem should be resurrected soon) QUOTE: There is a technical issue in Telstras network. We are worki ...

littlecat9
Level 1: Cadet

When I try to ring my husband's prepaid mobile (he is in hospital) an iphone from my prepaid mobile a Samsung s7 and he does not answer immediately within a few seconds, the call get forwarded and message comes up that it is an invalid number.  We do ...

Liswenbro
Level 2: Rookie

What new assistance is Telstra providing to keep low income families connected online via separate mobile devices? 

Liswenbro
Level 2: Rookie

Does Telstra provide a service that allows a post paid mobile data plan to be used across 2 or more devices due to Covid and working at home. Optus provides one. 

Accelecon
Level 1: Cadet

My poor mother has been on the phone for 45 minutes,  the online unlock at:
telstra.com/unlock
Says that phone is already unlocked (or is not and iphone/ipad ;-).  Both are wrong.
Is there any other way ?

mz700
Level 1: Cadet

My online account says:"Speeds capped at 1.5Mbs once data allowance exceeded"The email I get when the data is used up says I am to pay an extra $10 per GB.Last few months have been capped rather than billed extra, and I was very happy about that and ...

The-Tastiger
Level 4: Private Eye

OK that about says it all, yesterday my Samsung Galaxy Tab A model SM-T385 which is getting towards the end of it's plan, suddenly decided after a power failure that it would no longer make or receive calls, in fact if I attempt to make a call from i ...

The-Tastiger
Level 4: Private Eye

OK that about says it all, yesterday my Samsung Galaxy Tab A model SM-T385 which is getting towards the end of it's plan, suddenly decided after a power failure that it would no longer make or receive calls, in fact if I attempt to make a call from i ...

CiaoTelstra
Level 1: Cadet

Help - I've received an SMS with a PIN advising to contact 132200 if I did not request the PIN however during business hours the only option I was offered when I called was to go online; the automated online chat is not giving a useful response; and ...

Mary1001
Level 2: Rookie

Hi. I'm trying to activate a sim, but for the past three days I get through the whole process only for the website to advise it is experiencing difficulties. This happens both on my laptop or if I use my mobile.  Anyone having the same problem? 

max1966
Level 2: Rookie

I am on a $50/mth plan allowing 30gb per month shared. I share my data allowance across three other devices. My iPhone, my iPad and my wife's iPhone. The data allowance shown in mytelstra ap is 64mb, not 30Gb which should be my allowance under the pl ...

kq66
Level 1: Cadet

I ordered nbn unlimited in May, and received the smart modem in early June. It has never worked. Of course, I can't TALK with anyone at Telstra, so I've been texting. Every time, I get the response of, "It will be fixed in 48 hours". And 48 hours I c ...

WendyT
Level 1: Cadet

I have an new Oukitel C16 Pro and when I install my active Telstra sim the Telstra network doesn't connect.   It sees Optus and Vodafone.   Any suggestions about what settings to change? 

Colinf
Level 1: Cadet

Has anyone found the registration portal for Telstra’s Offer of extra 25gb data on the MyTelstra app home page as advertised. 

A87maleaus
Level 2: Rookie

I ordered a s20 online on the 2/6. There's no updates whether it's been received by startrack. Would be nice to know if I'm being billed from the estimated delivery date on the email. 

jen18
Level 2: Rookie

Does anyone know when deliveries are expected to flow again?  Ordered a new iPhone SE on 23/4/2020 and have received no information from Telstra as to when we would get it.

Rob7663
Level 1: Cadet

i ordered a replacement phone 11-6-20 and am getting no where trying to get help thru Telstra, service thru the help line is hopeless and order tracking is worse, what is going on Telstra, you do not answer my online discussions and no one wants to h ...

Mullo
Level 2: Rookie

What is going on with Telstra and mobile data connections I have been travelling up the west coast of WA and the data speeds has been shocking in Denham the Telstra mobile data speed was 0.5 mbps Optus was 119mbps and I’m currently in Kalbarri and th ...

Molly2
Level 1: Cadet

I am in postcode 2646 area and for over 2 weeks now there has been poor or No data connection at all.  Have received notice of this occurring (and problem should be resurrected soon) QUOTE: There is a technical issue in Telstras network. We are worki ...

Liswenbro
Level 2: Rookie

What new assistance is Telstra providing to keep low income families connected online via separate mobile devices? 

Liswenbro
Level 2: Rookie

Does Telstra provide a service that allows a post paid mobile data plan to be used across 2 or more devices due to Covid and working at home. Optus provides one. 

mz700
Level 1: Cadet

My online account says:"Speeds capped at 1.5Mbs once data allowance exceeded"The email I get when the data is used up says I am to pay an extra $10 per GB.Last few months have been capped rather than billed extra, and I was very happy about that and ...

peterbarker
Level 1: Cadet

Any chance that SMS over WiFi will work on my unbranded Samsung S10e?I have been waiting for the last couple of months for it but its still not working.WiFi Calling works, I'll got the June update and I'll been checking every few days for another upd ...

Uranus
Level 1: Cadet

We have two phones, Iphone6 and Iphone SX, both get 1 Bar of signal strength indoors.Brick veneer house, timber not steel frame but tiled roof is sarked.We live at Marion SA. We have two towers within ~750 metres East and ~700m West but in the house ...

Suneelravu
Level 1: Cadet

Hello Team, Of late noticed my whatsapp calls not working via Telstra WiFi, thought of some restrictions placed. However, today got to know from neighbor it is working as usual for them (but they are not with Telstra).So I am thinking this might be w ...

Sunshine1a
Level 2: Rookie

Hi there,Our NBN connection is still to be completed. The ADSL has not been disconnected and pending. Our land line has not been working since June 15th when the tech.guy set it up.We don't have the option in our Manage Account to engage Call Forward ...

Neets18
Level 1: Cadet

Anyone with an Optus account can’t contact me via phone or text. They are told my phone is disconnected. I however can call and text them. 
I have been into a Telstra shop and changed my pin. I’ve turned my phone on and off multiple times. I definitel ...

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit