Mobiles & Tablets

My Snapchat will not load anything when I’m on mobile data but will work normally when I use wifi. I’ve tried to restart my phone, uninstall the app and updated my phone and app to the latest versions. It’s like my Snapchat is stuck in aeroplane mode ...

What?

I have just had my international roaming go haywire in USA. Has been fine for over a week here and during this evening it stopped. I see this seems to happen in different countries every 2-3 years and now it appears to be USA. Can we advise when this ...

Hi ,I note you are changing pre- paid to no roll-over and any unused credits will be lost. To say I am angry is am understatement..I have $123 in credit and I am going to lose them all.That is THEFT in my book.I should be refunded that amount.I think ...

Has flu bot changed their scam messages from a voicemail waiting for retrieval to now sending messages about parcels waiting for delivery? I have been receiving a lot of these messages about a parcel to delivery from different numbers in the last wee ...

unfortunately restored my Galaxy Device G973U and after reboot, the device stuck at the logo.Now i am trying to reset phone but facing the same issue. Currently downloading firmware from https://samfirm-tool.com/ but the same issue still occurs.Anyon ...

When I try to send emails from Outlook on my iphone10 using my Bigpond account I receive the message "sender email address invalid".  When I disconnect from WIFI and use 4G the message sends. This seems to be a problem with my Telstra Bigpond account ...

had a new sim posted out. meant to be programed to my old number, which the phone and sim was lost. . the replacement sim was set by you last week this time. the sim number is    <edited for privacy>

We have just upgraded to Gen 2 after having issues with I assume Gen 1 modem. 
We were able to reconnect everything except our Epson wifi printer. 
I have tried to pair these two pretty much for an hour or more, i don’t know what the issue is. 
Am I mis ...

My wife has a basic smart phone (Telstra Essential Smart 3) which was selected as the previous phone did not have an Android version capable of using covid QR sign in app.Her Sim only plan is an old low cost out of contract plan with no data.Some yea ...

First off, I just want to say that I am with Telstra so I’m fairly confident my modem has something to do with it. I was browsing Finder on my MacBook and clicked on the Network sidebar tab and found an icon of a PC that said “telstra-modem” (which I ...

Hi team, I was on medium plan for ages and on 09/09/2021, I changed my plan to pre-order samsung z flip 3. The promotion with telstra is of i choose medium plan, i would be eligible for a samsung TV. I received my device today and when i was about to ...

When is the esim becoming available for upfront plans?I purchased the iPhone 12 specifically for this capability (sick of carrying both a personal and work phone) and then the Telstra store ported me over to the new upfront plan where the esim is not ...

Hi Crowd, I have a curly one. I'm a network engineer, so bear in mind I've tried EVERY possible solution from the client side.
I just spent the better part of my day trying to solve a remote access issue to our Ring cameras. Everything would work EXCE ...

Block sender does not block sender, i have tried most advice given but none of them work. when i press on control and press mail i do not see block sender any where when i rang up Telstra and tried to get a solution the gentleman told me he was an an ...

Hi All,I just got a new Samsung yesterday and now cannot receive txt from one specific number. The other party can receive my txt but I do not receive theirs. I have the Samsung s20. On both phones they are not blocked.Thanks in advance

My mobiles have just been rolled over to the 'latest' mobile plans. Now cannot send a text to USA. Anyone else had this issue?

I want to buy my husband a mobile that has internet and add the phone to my account. Am I able to do that or does it have to be post paid phone. He only needs a mobile to scan the Covid app when he shops.

My device won't with my Sim received no incoming notification of a call however it still rings and someone answered. I asked if the was 04** *** *** which is my number and they responded yes they have had the number for 4 years, yes I have had it for ...

I have ordered iPhone 12 mini on 5th august , shipment started on 8th august with estimated delivery 9th august.  I didn't receive the phone even till 10th august .I checked with star track delivery team , then  I came to know that my unit number alo ...

When I log in a page Liferay comes upwhy???

Today I received the following message...From Telstra Cyber Security: Your Android device is likely infected with the FluBot malicious software. ...I do in fact send lots of texts. I sell houses and today Sent around 1800 messages to buyers eagerly a ...

Hi,This has been happening since my plan was automatically updated (which did not go smoothly as probably everybody knows).Every time I need to recharge I keep going through the same problem.I try selecting all the options quickly but I still get the ...

Does the Galaxy A52 4G - (NOT the 5G model) - have a blue tick please. As this model is not listed on the web site I can't find any information. I want to use this phone in country areas where 5G coverage will be years away. Can anyone advise how the ...