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Easyview
Level 1: Cadet

Hi, Telstra PDF bills will not print on my brother printer.  All other pages and PDF are printing, there must be an error in the attachment??   Any ideas 

Pauly8
Level 1: Cadet

I want to change from plan to prepaid.How do I do that to keep my current number which is with telstra 

GC2020Ana
Level 2: Rookie

Hello...I tried calling 13 20 00 but the offices are closed, on behalf of a lady friend who's really struggling to get her phone activated.I've even sent a Facebook instant message too. No reply received as of yet. The new telstra phone was purchased ...

Danger65
Level 2: Rookie

Samsung S9 work mobile with Telstra.To date, anytime I have missed a call a little icon appears in top left corner as a quick visual to advise missed call. If caller has left a message it goes to voicemail as it should. A couple of days ago I started ...

GrahamHP
Level 1: Cadet

Hello All,  My childern are both on Pre paid mobiles $30 plans, both of which are older plans. I have suffered some frustration trying to get them updated to current plans My Daughters plan is on a Pre Paid Extra Plan, gives her 2 gig of data and unl ...

raidergal
Level 1: Cadet

I ordered the iPhone 12 pro (order number 1-2690877819417).  Star Track called me on Friday 23/10/20 to advise that my mother couldn't sign for the phone.  I asked the man to take my order to Malabar post office to which he replied no, as it is not l ...

Flyer
Level 1: Cadet

Recently my voicemail has changed and it appears that it is now Voicemail Plus (appears as a recording rather than dailling voicemail) I'm not sure why this happended because I didn't inititate it but I want my standard voicemail back how do I go bac ...

GMajor
Level 1: Cadet

I can't access MyModem. I can only have internet by connecting my PC directly from the nbn Connection box. When I connect the nbn connection box to my Telstra smart modem, I don't have internet at all.

Peter294
Level 1: Cadet

Hi has anyone had issues transferring their sim chard to a Esim? I have been on customer support for 8 hours today and have had 10 different call centre people, with none of them being able to resolve. 

Latrm181
Level 1: Cadet

opportunities 

NK13
Level 1: Cadet

Hi,My number got disconnected due to an overdue bill which is now paid in full.I tried to get the number reactivated by calling Telstra, but they claim this is not possible because it has been over 6 months is the number has been assigned to another ...

Kaye8
Level 1: Cadet

My Telstra app won't work and just tells me to refresh now I can't see how much I have left in credit

Markpowell
Level 1: Cadet

Since upgrading to ios14 on my iPad I am unable to load web pages or connect to the web via some apps via Telstra nbn wifi. If I hotspot there are no issues. Any assistance with this?

Henry26
Level 2: Rookie

Hi All,Recently when my partner sent me an image via the messages app. Rather than the image showing up I get this error message with a link. "You could not receive HTTP-FT" and then it has a link to the image.  I have had no problems receiving image ...

Shan121
Level 1: Cadet

I want to discuss how to change from my current plan to prepaid.. please ring me

Jbon
Level 1: Cadet

Hi Telstra, My husbands phone over the last week on the first time you call beeps then hangs up and you have to ring again straight away  to get through. It was one but now increasing to twice  intermittently.  Doesnt matter where he is in brisbane i ...

SCD
Level 5: Eagle Eye

Has anyone purchased prepaid Telstra Evoke Pro 2 mobile?.  The features look very good with triple cameras, 6.2" HD screen and powerful processor. 

Lilygal
Level 1: Cadet

I accidently switched on All outgoing calls now I need a password  4 digit password to switch it off  ? I dont remember making a password what do I do ?? My phone is OPPO A5

heysys
Level 1: Cadet

I'm on a Mobile BYO Plan $69 that I entered into in late May 2019 (now out of contract). Is it eligible for free 5g?

Ant2203
Level 1: Cadet

Hi. Im having issues with my hotspot.  I enable on my samsung Android phone and the device I want to share with can connect but its not able to use the network.  I have been into a store and they fixed once but it has stopped working again.  Does any ...

chronic
Level 1: Cadet

Sorry if it has already been answered but i could not find an answer.Whats is the iphone12 estimated delivery date for business pre-orders? Thanks in advance

Klm676
Level 1: Cadet
LG

Could you please confirm if my old Telstra account is connected 

WackoOzykant
Level 1: Cadet

I accidentally left my iPhone at my mates place and helices 12 hours drive from me I have set up a prepaid phoneme in the interim I was wondering if I could get call forward and SMS forward set up remotely untill I can get back there at the end of th ...

JBourdon
Level 2: Rookie

I like many others pre-ordered the iPhone 12 and was told it would be delivered today. I received an email just before 4:30 saying it wasn’t coming and an email suggesting they will update me each week. Just wondering if anyone that pre ordered actua ...

LilL10
Level 2: Rookie

When we purchased Samsung Galaxy S9 from Telstra the staff member set up our phones to forward our voicemail messages to our mobile phone message app as an attachment (it works like iPhone Virtual Voicemail does), so we could listen to the message on ...

Josh10
Level 1: Cadet

Hi I pre order the wrong model of iPhone, am I able to cancel and reorder the one I want?i can’t get in contact via phone, and the text to chat via the app no one is replying. 

LS2020
Level 1: Cadet

Is Telstra still offering additional data for Melbourne customers due to Covid 19?

Hkc2020
Level 3: Gumshoe

Hi there,  I got my S20 ultra today. It's all set up and everything is working perfectly. How ever my "chat" features or RCS messaging option is no longer on available. Which was working perfectly when I had my S10±. How do I get it working? I don't ...

leehipkins
Level 2: Rookie

Since updating to IOS 14 today I have noticed that Visual Voice mail has stopped working and I have to ring in to get my messages. I have tried to reset network setting, but to no avail it is not working. Any suggestions

20yrcustomer
Level 1: Cadet

Does any know what the Fair Market Value calculation for an iPhone XS Max is? It’s quite a strange situation. I’ve been forking our cash for mine for 2 years and could’ve bought it outright with the amount I have paid. I leased the phone in order to ...

joey_arema
Level 2: Rookie

I placed a pre order last night and realised it went through with wrong colour. I moved backwards 2 steps for double checking my SIM card selection but then it brought me back to the whole selection process again. That was where it changed the colour ...

AGH1
Level 1: Cadet

How do i check my data usage.  I have  prepaid data only 

Asmerith
Level 1: Cadet

The standard retail Google Pixel 5 is dual SIM with a SIM card and eSIM however I was speaking to a person on Telstra Live Chat about pre-ordering the phone and they told me that Telstra will be selling only a single SIM version of the phone. Is that ...

JasonMayo4
Level 1: Cadet

I am unable to find the location of my phone with the find my device,i have all the details of the phone is there another way to find it?

Growlinggecko
Level 2: Rookie

My partner has a Pre-paid plan with Belong which uses the Telstra network but has been unable to make or receive phone calls Is our Telstra installed Stationary repeater the reason why?

kenny-osi
Level 2: Rookie

Hi,Does Telstra offer SIM cards(IPv6) with static IP?

Eva8
Level 1: Cadet

How the **bleep** do I disconnect my Telstra services

xflw
Level 2: Rookie

Noticed Optus is already offering plans for the Series 6 Apple Watch - anyone know if Telstra is looking to release accessory plans for the new watch? Can't find anything online about this.  Cheers, Liam. 

Telsuk
Level 1: Cadet

I purchased a pre-paid sim and activated it one week ago. Today I'm still waiting for it to activate. My Virgin  number that I was wanting to transfer will be gone tomorrow as Virgin is closing. I tried calling 12 20 20 (or whatever the number is - c ...

PaulaD2020
Level 1: Cadet

We are wanting to keep our phone at the end of our 24mth contract. So now we are trying to work out what the 'Fair Market Value' calculations for the Iphone 8, 64GB, 2018 model, might be. Does anyone know how Telstra calculated this please?

SteveW_52
Level 20: Director

Hi,I have noticed an issue on my Pixel 4 and other android devices, when trying to use the Help | Chat facility in the My Telstra app while the device is in Dark Mode. When trying to type a message, the text I am typing is not visible in the Input  T ...

gramel
Level 2: Rookie

I am trying to assess my usage habits before I change plans, I am on ADSL unlimited and for quite some time now I have NOT been able to get usage data, either historical or recent for this account.

I have tried previous suggestions of going to the das ...

scotty78
Level 1: Cadet

I recently bought the Apple Watch series 6 with cellular data. During the setup it automatically switched off the one number plan for my old Apple Watch. I’d actually like to keep using both watches with cellular data, I don’t mind if I have to pay a ...

aurion
Level 2: Rookie

I upgraded my plan a couple months ago and was requested by Telstra to return my old device (fair enough).
They said they would send me out a return satchel and email me a tracking code for said satchel. I have not received either of those... I have n ...

FrustratedAnew
Level 1: Cadet

I have a Nokia 2.2 (Android One) which is stuck at Android 9 and a security patch that goes back to March 2020.
Nokia support keeps giving me an answer which implies that the hold up is due to "Telstra approvals".Is anyone else stuck on Android 9?Has ...

JustLan
Level 1: Cadet

Can Telstra track my lost phone with my mobile number? I don't have any tracking app on that phone

Easyview
Level 1: Cadet

Hi, Telstra PDF bills will not print on my brother printer.  All other pages and PDF are printing, there must be an error in the attachment??   Any ideas 

Peter294
Level 1: Cadet

Hi has anyone had issues transferring their sim chard to a Esim? I have been on customer support for 8 hours today and have had 10 different call centre people, with none of them being able to resolve. 

Latrm181
Level 1: Cadet

opportunities 

SCD
Level 5: Eagle Eye

Has anyone purchased prepaid Telstra Evoke Pro 2 mobile?.  The features look very good with triple cameras, 6.2" HD screen and powerful processor. 

chronic
Level 1: Cadet

Sorry if it has already been answered but i could not find an answer.Whats is the iphone12 estimated delivery date for business pre-orders? Thanks in advance

WackoOzykant
Level 1: Cadet

I accidentally left my iPhone at my mates place and helices 12 hours drive from me I have set up a prepaid phoneme in the interim I was wondering if I could get call forward and SMS forward set up remotely untill I can get back there at the end of th ...

AJ87DJ
Level 1: Cadet

I am unable to receive Two-Factor Authentication (2FA) SMS after porting to Telstra. Is there a reason why these messages would be un-receivable? 

Natew
Level 1: Cadet

Hi Everyone, when wanting to upgrade to the new iPhone and doing so online.I still have a few months to go with handset repayments.so can I upgrade when preorder for the max goes live? The current handset repayments will be added to be pay once the n ...

tj52
Level 1: Cadet

I received 2 unsolicited SMS messages from this number and I just want to know if this is some type of scam.Previous posts refer to messages sent to the same number 

Treyvaud
Level 1: Cadet

I ordered a new iphone on 17/10 and the wrong device was ordered, I submitted a change request 10 minutes later and have been trying multiple times per day ever since to have this rectified. I have now received an email telling me it's too late to ch ...

Hi, I have both AppleCare+ and Stayconnected Advance. if I were to use my AppleCare to replace my iPhone. Because of the the different IMEI, am I still covered by Stayconnected Advance? How do you inform Telstra of the new imei number?

Jh1990
Level 1: Cadet

Hi, Is there any way to get a number back when it has been quarantined? It was quarantined in March or April but hasn’t been taken by anyone else yet. They can’t help me in store. 
thanks 

Musa96
Level 1: Cadet

wanna activate my sim card

Assuming
Level 1: Cadet

Is there a service fee for stay connected if you have been paying the $15 a month and the phone is 16 months old? Mainly just the vibration doesn’t work and hasn’t been dropped or any damage. Just  stopped working one day. thanks! 

Puss70
Level 1: Cadet

Hi, I was wondering how you receive an SMS to redeem the Binge offer on an IPAD?????  Or when call Telstra and the notice you are calling from a desk phone and ask for your mobile number to send an SMS to a link?????  

SHane96
Level 1: Cadet

How do I report poor mobile reception at our business premises in Notting Hill?

gman1992
Level 1: Cadet

Wanna bring my mobile service back

JRC47
Level 1: Cadet

can I add another phone to my one

BriBo
Level 1: Cadet

SMS messages cannot be sent, but are being received.3 other family members have this issue too. No problems with phone calls or browsing though.I note there was a similar issue logged in Aug 2018 and Telstra resolved it, advising that they had a tech ...

kiwifagan
Level 1: Cadet

I need to find the status of my plan but Telstra has become DEAF, cant get to talk to anyone.Do you care or do I just take my business elsewhere..24hrs or I leave whether I have contract or not.

fran2903
Level 1: Cadet

How do you unlock tablet.have  forgotten  password

ljaydogs
Level 1: Cadet

I have new phone feeling and ordered a new phone. When I ordered it online I received a confirmation email and it said was going  to be sent to my home address that I lived at 3 years ago. I am living in a new home and my telstra has my new address.  ...

TrevorMaher
Level 1: Cadet

I have a Telstra (ZTE) Tough Max 3 phone and from time to time cannot send SMS messages to some of those in my contacts list. I can receive from these persons, but when I try to reply, it fails to send. At the same time, I can be enjoying conversatio ...

SuziQjane
Level 1: Cadet

I have been trying to subscribe to my Telstra One Number to set up my Series 5 watch for over a month now. No one seems to be able to tell me why I can’t subscribe. I have wasted hours & hours on this. It has been escalated with Telstra multiple time ...

Moose4jenny
Level 1: Cadet

I have wireless internet with 80g, I have used less than 30g and Telstra has slowed my access for exceeding my limit. How do I speak to someone to fix this, tried calling and keep getting pushed to mobile app which I cant download as its too slow

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