Mobiles & Tablets

My laptop cannot detect my wifi

Hello all i was wondering if i could access or check/see if anyone has made compliants about my mobile number which i have as month to month plan.

My partner recently bought a Google Pixel outright from Telstra and is on a monthly Telstra plan. We're looking to buy a new phone and I was going to take the Pixel and sign on with another provider who uses the Telstra network. Will this be possible ...

Does any know what the Fair Market Value calculation for an iPhone XS Max is? It’s quite a strange situation. I’ve been forking our cash for mine for 2 years and could’ve bought it outright with the amount I have paid. I leased the phone in order to ...

can the Telstra locator tags give you a location history

My elderly uncle has moved into a new Retirement Village,his mobile phone reception is terrible one bar at best. Is it possible when I call his mobile to have his home phone also simultaneously ring so he can answer that rather than his mobile and ge ...

Hi there,  I got my S20 ultra today. It's all set up and everything is working perfectly. How ever my "chat" features or RCS messaging option is no longer on available. Which was working perfectly when I had my S10±. How do I get it working? I don't ...

Hi, my Nokia 8 lost LTE connectivity since this morning without any changes to the phonewhile LTE is lost i can still make calls and SMS is fine tooSIM works on a different phone without any issuethere are others report the same problem on Whirlpool  ...

I have a Pixel 5 and Telstra E-Sim. Lately, I am unable to receive calls when I am in 5G or 4G network. Calls just seem to get disconnected. There seems to be no issue in 3G network.Even after deleting my e-Sim profile on my phone and re-installed my ...

Hi would be nice for a board regarding old data plans being migrated to Telstra new mobile data plans. Two of my old plans have been migrated to the new Telstra mobile broadband plans and if I'm missing something let me know. I am sure I was promised ...

Hi all, my phone can't receive calls or texts, its prepaid, can't add any credit, says emergency calls only. When i call my number it tells me my phone is disconnected. Nobody responding on chat after 3 hours, automated message on phone just tells me ...

My Samsung mobile works on OPTUS with VoLTE lite Wi-Fi calling, but despite promises from Telstra sales people my new sim and plan  (which they claim is suitable for Wi-Fi calling over VoLTE } after they ported my number does not work in VoLTE mode.. ...

Hi, I have a second line on my iPhone, an eSIM, and I want to transfer it to my new iPhone.  The Telstra help site says: Can I move my eSIM profile to new device?Yes, all pre-paid and postpaid services can be moved to a new device using the 'Transfer ...

Telstra is advising it won't send MMS - it used to - it won't work on Samsung s9 or Apple 11 - does anyone know how to fix this or do I have to contact Telstra

I’m wanting to set up MessageBank on my prepaid phone. When I dial 101, the recording says that the service does not support 101. So I’ve tried the chatbot and calling you, but in either case you’ve hung up the call and I don’t have any other answer ...

Where I used to be able to access the 'Personal Hotspot' Option, it is no longer there on the settings screen, I now click on 'Mobile' and there is an option there to 'Set Up Personal Hotspot", when I click on that option it comes up with a notificat ...

I have two iPhones on Telstra Postpaid BYO plans in a broadband bundle. I am considering moving to prepaid plans, perhaps with Aldi. I understand Aldi use the Telstra network. I am wondering if there are benefits staying Postpaid with Telstra. What w ...

My iphone 11 (still under warranty, bought on a plan in march 2020 through a Telstra store) switches itself off then back on constantly. I sent it away through the Telstra store at the start of October 2020. The phone was returned still faulty 2 week ...

I live in Perth and I live in an area that Telstra says has 5G and I work in another area that Telstra also says has 5G. However I don’t seem to get any 5G signal, I have the 5G settings turned on and I don’t have an active Esim plan and I am on an e ...

Apple has announced that with family sharing you can now setup a watch for a family member by using an adults phone. This is great as there is more control and it removes the need for another phone plan. 

Based on this how do I get a standalone esim ( ...

Purchased the Galaxy A21s 32GB Black outright phone, and unfortunately I did not have a working printer available to print out the proof of purchase. My credit card account shows only the payment reference number as 132200. Lets not go there, save to ...

When I place a call on my mobile (a personal account not linked to my business at all), it often displays my business name on the receiver's screen instead of my number.  This is annoying as I don't want to show my business name.  How do I stop this?

Every time I try to find a way to delete call history, missed calls etc from this phone it makes another call to the person. I can't find the answer in the User manual so would appreciate help.