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Thomas29
Level 1: Cadet

My Snapchat will not load anything when I’m on mobile data but will work normally when I use wifi. I’ve tried to restart my phone, uninstall the app and updated my phone and app to the latest versions. It’s like my Snapchat is stuck in aeroplane mode ...

DavidhW
Level 1: Cadet

I have just had my international roaming go haywire in USA. Has been fine for over a week here and during this evening it stopped. I see this seems to happen in different countries every 2-3 years and now it appears to be USA. Can we advise when this ...

Tisme21
Level 1: Cadet

Hi ,I note you are changing pre- paid to no roll-over and any unused credits will be lost. To say I am angry is am understatement..I have $123 in credit and I am going to lose them all.That is THEFT in my book.I should be refunded that amount.I think ...

JSR1978
Level 1: Cadet

Has flu bot changed their scam messages from a voicemail waiting for retrieval to now sending messages about parcels waiting for delivery? I have been receiving a lot of these messages about a parcel to delivery from different numbers in the last wee ...

unfortunately restored my Galaxy Device G973U and after reboot, the device stuck at the logo.Now i am trying to reset phone but facing the same issue. Currently downloading firmware from https://samfirm-tool.com/ but the same issue still occurs.Anyon ...

Dan5555
Level 1: Cadet

When I try to send emails from Outlook on my iphone10 using my Bigpond account I receive the message "sender email address invalid".  When I disconnect from WIFI and use 4G the message sends. This seems to be a problem with my Telstra Bigpond account ...

Glenn39
Level 1: Cadet

had a new sim posted out. meant to be programed to my old number, which the phone and sim was lost. . the replacement sim was set by you last week this time. the sim number is    <edited for privacy>

Catdog1
Level 1: Cadet

We have just upgraded to Gen 2 after having issues with I assume Gen 1 modem. 
We were able to reconnect everything except our Epson wifi printer. 
I have tried to pair these two pretty much for an hour or more, i don’t know what the issue is. 
Am I mis ...

GeoH1
Level 1: Cadet

My wife has a basic smart phone (Telstra Essential Smart 3) which was selected as the previous phone did not have an Android version capable of using covid QR sign in app.Her Sim only plan is an old low cost out of contract plan with no data.Some yea ...

JimBo972
Level 1: Cadet

First off, I just want to say that I am with Telstra so I’m fairly confident my modem has something to do with it. I was browsing Finder on my MacBook and clicked on the Network sidebar tab and found an icon of a PC that said “telstra-modem” (which I ...

KarthikKandala
Level 1: Cadet

Hi team, I was on medium plan for ages and on 09/09/2021, I changed my plan to pre-order samsung z flip 3. The promotion with telstra is of i choose medium plan, i would be eligible for a samsung TV. I received my device today and when i was about to ...

phildied77
Level 2: Rookie

When is the esim becoming available for upfront plans?I purchased the iPhone 12 specifically for this capability (sick of carrying both a personal and work phone) and then the Telstra store ported me over to the new upfront plan where the esim is not ...

bearkiter
Level 2: Rookie

Hi Crowd, I have a curly one. I'm a network engineer, so bear in mind I've tried EVERY possible solution from the client side.
I just spent the better part of my day trying to solve a remote access issue to our Ring cameras. Everything would work EXCE ...

georgekb
Level 1: Cadet

Block sender does not block sender, i have tried most advice given but none of them work. when i press on control and press mail i do not see block sender any where when i rang up Telstra and tried to get a solution the gentleman told me he was an an ...

Donno85
Level 1: Cadet

Hi All,I just got a new Samsung yesterday and now cannot receive txt from one specific number. The other party can receive my txt but I do not receive theirs. I have the Samsung s20. On both phones they are not blocked.Thanks in advance

Spike20
Level 1: Cadet

My mobiles have just been rolled over to the 'latest' mobile plans. Now cannot send a text to USA. Anyone else had this issue?

shirleyn
Level 1: Cadet

I want to buy my husband a mobile that has internet and add the phone to my account. Am I able to do that or does it have to be post paid phone. He only needs a mobile to scan the Covid app when he shops.

Missy79
Level 1: Cadet

My device won't with my Sim received no incoming notification of a call however it still rings and someone answered. I asked if the was 04** *** *** which is my number and they responded yes they have had the number for 4 years, yes I have had it for ...

rampaul
Level 1: Cadet

I have ordered iPhone 12 mini on 5th august , shipment started on 8th august with estimated delivery 9th august.  I didn't receive the phone even till 10th august .I checked with star track delivery team , then  I came to know that my unit number alo ...

RocketRod1963
Level 1: Cadet

When I log in a page Liferay comes upwhy???

Iain55555
Level 1: Cadet

Today I received the following message...From Telstra Cyber Security: Your Android device is likely infected with the FluBot malicious software. ...I do in fact send lots of texts. I sell houses and today Sent around 1800 messages to buyers eagerly a ...

Witek
Level 1: Cadet

Hi,This has been happening since my plan was automatically updated (which did not go smoothly as probably everybody knows).Every time I need to recharge I keep going through the same problem.I try selecting all the options quickly but I still get the ...

VT69
Level 1: Cadet

Does the Galaxy A52 4G - (NOT the 5G model) - have a blue tick please. As this model is not listed on the web site I can't find any information. I want to use this phone in country areas where 5G coverage will be years away. Can anyone advise how the ...

GeoH1
Level 1: Cadet

My wife has a basic smart phone (Telstra Essential Smart 3) which was selected as the previous phone did not have an Android version capable of using covid QR sign in app.Her Sim only plan is an old low cost out of contract plan with no data.Some yea ...

Shimz
Level 2: Rookie

I switched from Optus to Telstra a few weeks ago and ever since making the switch I have been unable to receive calls and only seem to receive some texts (I can however make calls). A ticket has been raised with the tech team however they insist on c ...

vickimotza
Level 2: Rookie

setting up new email address

Packo88
Level 1: Cadet

Hi, My phone (and my wifes) cannot get make or receive calls from a certain tower near our home. I have driven around town using an app on my phone called "Aus phone Towers" to see which tower I am connected to to do some fault finding. My service is ...

How can I set up caller tones

thageneral
Level 1: Cadet

hi, ive been trying to contact credit management now for 18 mnths could someone from telstra please inform me how i can speak to someone instead of the useless frustratinging effing robots . every number i call ends in this promotion has ended goodby ...

Archie23
Level 3: Gumshoe

Hi,I have been to Telstra Shops, have rung Telstra, no one has an idea. The service is appaling, and getting worse. I want to delete the annoying TELSTRA MESSAGE telling people to leave a ten second message after the Tone and they will convert it to ...

pacific1
Level 3: Gumshoe

I use https://media.telstra.com.au/home.html as my home page when on my laptop, i open it with chrome.  Just recently when opening it i can no longer see the pictures related to the articles on the home page, all the text is there and the space for t ...

mikeara
Level 2: Rookie

I have a Lenovo X1 Carbon that has a 5G Modem built in, with an eSIM. I have tried going onto the "Mobile Plans" app in Windows 10 and it keeps either loading a blank page or just a page with some SIM details and some other circles across the top.Doe ...

Avalon159
Level 3: Gumshoe

I bought an Evoke Pro 2 from Telstra & according to the specifications this phone has NFC, however on trying to enable Google Pay the device does not have NFC. Can the phone be upgraded to have NFC?

blat
Level 1: Cadet

I have activated my new prepaid mobile SIM but the phone still says it can’t detect a SIM. Ideas?

wildtales
Level 6: Bloodhound

New device with Telstra sim does not show up on My Telstra or on any of my accounts even though I have typed in the mobile number associated with device. Telstra says wait 15 days, yet I already receive emails to recharge this device. I am using a Te ...

spacejump
Level 3: Gumshoe

Hi All,My wife has a Telstra mobile locked in and unfortunately dropped the darn thing, dinged it and cracked the screen, give the cost of replacement or repair she ordered a phone on line but not from Telstra and is unlocked. My question is.....when ...

SydUAEParis
Level 1: Cadet

iphone and Mac user
I’m moving to Dubai and want to keep my Australian phone number for WhatsApp & messenger.Do I change to pre paid ? Is this the most cost effective way?

Tammy67
Level 1: Cadet

hi my wife has been getting sms's on her phone  but i see that flubot malware scam info is only for Android phones. She actually works for telstra.  We are with Belong which is a subsidiary of Telstra. Are you able to help at all please?

Ryan7612
Level 1: Cadet

I am on a small plan and only ever had access to 4G. Tonight I am on 5G? is anyone aware of any changes to Telstra’s policy? The plan still says small has access to 4G only? I am in brisbane cheers

JAG100
Level 1: Cadet

I am unable to dial any 13xxxx number from my Telstra mobile phone. I am also unable to dial Telstra 13 numbers to resolve the issue. Any assistance will be appreciated. 

wldbstjd
Level 1: Cadet

I usually connect my laptop to my Phone's (iPhone 8+) hotspot through a cable. But it suddenly stopped working and it kept not working. So I reset my network settings to factory settings as suggested on the internet. However, when I tried to use pers ...

Natasha84
Level 2: Rookie

Probably a stupid question but if I was to purchase a new device with a medium plan which covers 5G but I'm unable to get 5G will it still work on the 4G until 5G is available where I am 

AxL1960
Level 1: Cadet

Physical sim Telstra, Esim Voda in my iPhone 12. Telstra sim not showing up as a service despite requesting it be added and restarting app and phone, and reinstalling app. Pointless having the app… any suggestions? I see the last person to add such a ...

Vero2
Level 1: Cadet

How to enable 4G voice calling capability?Telstra texted me:Hi, you are in a 4G only area. Your device does not have 4G voice calling capability enabled. This means you may not be able to make voice/emergency calls in this area. Visit telstra.com/cal ...

CJTaylor13
Level 1: Cadet

I would like to pay out the lease on two XR phones (after the two year period to keep them) and purchase two new iphone 12 pro max over a 24 month period. While I understand why I need a new plan, why do I need to lose my current numbers for 48 hours ...

horhor
Level 2: Rookie

Has anyone done a trade-in recently? I find the lack of communications and the whole process disappointing and the documentation provided on the website inconsistent depending on which part you are reading. So before 30 June 2021, I bought a new Sams ...

Queendre
Level 1: Cadet

How can I add another service to My Telstra app? I don't see any options to add more

TerryW001
Level 1: Cadet

Hello everyone,Recently I have bought a WiFI enabled smart light switch. It is configured on my Home WiFi via the smart light switch app. It works in local WiFi via the app, however, when my phone is on Telstra mobile 4g, the control fails. Tried the ...

mtaw4735
Level 1: Cadet

Hi team, I'm getting a consistent annoying notification from the watch app telling me that it's unable to complete cellular setup. I've discontinued using my telstra one number and cancelled the subscription for the watch data. I've also erased and s ...

hoatuoi9x
Level 1: Cadet

I am planning to buy iphone 12 pro max but am worried about its battery. There are many opinions saying that the battery of the iphone 12 pro max runs out quickly and is not very good.

WMChris
Level 1: Cadet

Hi All, How has everyone found the Telstra support while discussing coverage.Going by telstra coverage maps, my home and surrounding streets are in perfect 3G&4G and on the border of 5G (not fussed about 5G my handset does not support it) The predica ...

Bucky101
Level 1: Cadet

Has something changed today with Telstra and the IPv6 CG-NAT Today 21-5-21?  Background: Have been having issues with SIP clients installed on IOS devices coming through via IPv4 (1.152.x.x) but with IPv6 in the SIP headers due to the IPv6 private IP ...

Tinan7249
Level 1: Cadet
Bryanmac75
Level 1: Cadet

Telstra’s international roaming isn’t really the most competitive with higher daily rate costs and minimal data allowances v Vodafone that’s $5 per day and the same phone and data package that you have available in Australia. Will Telstra be trying t ...

Cleverman
Level 1: Cadet

Hi there, I bought a Telstra dongle last week to use with a LiveU streaming device for streaming sports. I use it with an Optus dongle, where the two are bonded for better connectivity. The optus dongle works fine, but the Telstra one, although activ ...

Stephlz
Level 1: Cadet

Spy

Stephlznew@telstra.com

grege01
Level 1: Cadet

SMS messages not sending. SMS receiving extremely delayed. Calls working fine.Help desk said to reset network, still not working. Multiple devices with similar issue. Telstra showing network problems in the area due to planned maintenance. No estimat ...

Brrrtw33d
Level 1: Cadet

My phone is not doing anything right and I’m sure my head is vibrating harder than this phone ever has 

JimmySu
Level 1: Cadet

My call with anyone have been cut off after 36 seconds. Does anyone having the same issue? 

iphone-user
Level 1: Cadet

Telstra: you have hijacked my notification area. This is a pointlessly repetitive message which we receive in *many* other ways currently. On my smaller-screen SE the longer network name causes continuous horizontal scolling and repositioning of othe ...

BrokenLeaky
Level 1: Cadet

Kayo $5 subscription is puss. Doesn't send a PIN when pop-up screen appears so I tap the re-send button and then locks me out for 30mins so I called a locksmith and they declared it's a joke.

PeterBlocko
Level 1: Cadet
randall3
Level 2: Rookie

Got the cellular version of the 46mm galaxy watch. Phone calls and emails work perfectly; I can go anywhere without my phone and 4G takes over. However, SMS will only work when the watch is within Bluetooth range of my phone. Resetting the watch or r ...

Bob4570
Level 2: Rookie

Why

Useless

Smiggy99
Level 1: Cadet

Also who is their repair partner? Is it Roadhound?

cars8
Level 2: Rookie

Hi! I’m at my wits end with this problem... I purchased a new Apple Watch SE two weeks ago (6/2) and was successful in setting up my Telstra One and mobile connection at the time. Two days ago I attempted to use my watch without my phone in range and ...

Solargirl
Level 1: Cadet

When I call other Telstra phones 'Perth Bike Tours' appears on their phone. Caller ID name somewhere in a database is matching my phone number to "Perth Bike Tours'. I am not talking about people who know me and have my number stored in their phones, ...

Johnkpage
Level 1: Cadet

I am enquiring which is the most cost effective way to have Internet access when there is no landline. I presently tether my mobile to my laptop and tablet. Can you help me 

pamelabertalli
Level 1: Cadet

How do I send these straight to the junk box.  I did unsubscribe but now I am getting a lot more.  When I unsubscribed they asked me for my email address and I think I should not have done this. 

22rad
Level 1: Cadet

When I log into the My Telstra Android app I get a blank screen on site myid.telstra.com (connection via Windows browser is ok I have removed existing app, downloaded latest and re-installed it but still have the issue after multiple re-installs, cle ...

Digzzy
Level 2: Rookie

I have the Samsung Galaxy S20 FE. I have just updated Android 11 and have noticed that some of my apps take a long time to load while on the mobile 4G network. all my Apps work just fine while conected to WiFi, but some don't work properly or take a ...

Rebelweb1
Level 1: Cadet

Why do my calls keep hanging up when they are switched/transferred by the receivers manual or PABX switching system?

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