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paulob
Level 1: Cadet

Today I brought a flip phone 3  Z 2335 T to replace the  old flip phone. from a Telstra shop.Carrier is TelstraThe old sim was copied to a micro sim by the assistant. Under contacts>options there is not an "add  new contact", there is not an "import ...

woeful
Level 2: Rookie

My wife had a problem with her S10 last night (07/03/2021) whereby she had 2 Homepages. The top one could be moved/swiped away, the 2nd one remained fixed, non of the icons were responsive though except for Settings. We could get into the settings bu ...

EmpireSun1
Level 1: Cadet

Hello I am unable to send e mails. Only receive. I’ve been on hold with Telstra for ages. Does anyone have any suggestions. Thanks 

D2ah
Level 1: Cadet

Reluctantly considering purchasing a Cell radio or "mobile phone" as they are mis-called; spent around 15 minutes looking at reviews online.  Information to date reveals that the sole functions of these devices is for taking/storing and viewing photo ...

Shelbell
Level 1: Cadet

I UPGRADE MY PLAN ON FRIDAY TO BE ELIGIBLE FOR THE FREE EARPOD REDEMPTION.  BUT NO END OF SEARCHING AND READING THE T&C CAN I FIND HOW TO REDEEM THEM.  CAN SOMEONE POINT ME IN THE RIGHT DIRECTION.

Iceman91
Level 1: Cadet

Hi all, I’m just curious if I can add a second mobile phone to my insisting plan & if so what would this entail???

Justgus
Level 1: Cadet

MMS is enabled but can not send photos via text on new iPhone 12

BecTic
Level 4: Private Eye

Hi, Anyone else had trouble connecting their Apple watch series 6 to One Number? I've been chatting online to Telstra, its been a long painful process.  Yet to get a resolve. Any successes out there? 

NSA1
Level 1: Cadet

The Commonwealth Government has a blackspot program where Telstra is installing small cell 4G LTE mobile phone "base stations". Many are installed in areas susceptible to fire and cyclone.What is the maximum number of simultaneous phone calls which c ...

brad_123
Level 1: Cadet

Are there issues with routing to the US? Seeing 100% packet loss from various websites. Target Name: liquidweb.com
IP: 67.225.187.61
Date/Time: 8/03/2021 3:53:32 AM - 8/03/2021 4:03:32 AMHop Sent PL% Min Max Avg Host Name / [IP]
1 2 0 0.22 0.39 0.30 rou ...

Franlia
Level 1: Cadet

I seem to have calls drop out when on 5g.Wondering if I need a new sim card.  Using one from my s8

BarbaraD1
Level 1: Cadet

I have received a return code and auspost tracking link however have not received a satchel to return the lease phone in.

jiggy7
Level 2: Rookie

My laptop cannot detect my wifi

rewqrwqrew
Level 2: Rookie

I often travel to regional areas in Australia and need a reliable connection. I have tried to port to Telstra on 4 occasions now using a starter kit from Coles or Wollies. (Prepaid). Today I went into a Telstra store and asked if they could do the po ...

F250
Level 1: Cadet

Trying to get kayo but keeps sending the pin to and old number I don't have any more 

Anne66
Level 1: Cadet

I bought a new Apple Watch SE with GPS + cellular with the understanding that I would be able to use it with my existing Telstra account by activating One Number. It’s been three days now and I am still unable to do so as I receive the error message ...

batgirl2795
Level 1: Cadet

Hi I have a Nokia TA-1024. I have had absolutely no issues with until I downloaded the Android 9 update last last year, since then I have not been able to receive any Verification Codes by SMS, however I can receive all other normal SMS just fine. I ...

Pa27
Level 1: Cadet

ive had this modem for many years now am I able to use a different carrier, or is the modem locked ti Telstra

MAE1
Level 1: Cadet

I have had a few Clients complain recently about being deafened by a very loud squelching noise when my phone goes to message bank. I think I may have narrowed it down to it being people who are using apple iphones. This issue is causing huge headach ...

Flipflopphil
Level 1: Cadet

How much data does Kayo use watching football ? TY

ericsosexy
Level 1: Cadet

I bought a Telstra Essential Pro 2 prepaid, it worked fine for a couple days then  without obvious reason it just buzzes and  the screen lites up with the cord plug and battery flat screen when I try to charge  it. I cant be sure its water damaged bu ...

kuqigubu
Level 1: Cadet

Hi, I lost my sms messages after a two days what happen?

Sanch1
Level 1: Cadet

I got my Apple Watch SE cellular + gps for Christmas and I’m having difficulty activating Telstra one number. I get the error message sorry something. Went wrong .I have also contacted you guys and followed every step that I was told and still I get ...

AngeMc1
Level 1: Cadet

Neither telstra or apple can help.Current 14.4 iOS and current testra update.any tips please.

callingcalling
Level 1: Cadet

Hi,When a friend calls my iPhone, she hears the voicemail beep as though she's been immediately diverted to voicemail (but she doesn't hear the standard "Please leave a message" speech).My phone doesn't ring and I don't see her missed call or any new ...

jiggy7
Level 2: Rookie

My laptop cannot detect my wifi

Questions2021
Level 2: Rookie

Hello all i was wondering if i could access or check/see if anyone has made compliants about my mobile number which i have as month to month plan.

ncim
Level 1: Cadet

My partner recently bought a Google Pixel outright from Telstra and is on a monthly Telstra plan. We're looking to buy a new phone and I was going to take the Pixel and sign on with another provider who uses the Telstra network. Will this be possible ...

20yrcustomer
Level 2: Rookie

Does any know what the Fair Market Value calculation for an iPhone XS Max is? It’s quite a strange situation. I’ve been forking our cash for mine for 2 years and could’ve bought it outright with the amount I have paid. I leased the phone in order to ...

JNCo
Level 2: Rookie

can the Telstra locator tags give you a location history

Stardrill
Level 1: Cadet

My elderly uncle has moved into a new Retirement Village,his mobile phone reception is terrible one bar at best. Is it possible when I call his mobile to have his home phone also simultaneously ring so he can answer that rather than his mobile and ge ...

Brock169
Level 2: Rookie

Hkc2020
Level 4: Private Eye

Hi there,  I got my S20 ultra today. It's all set up and everything is working perfectly. How ever my "chat" features or RCS messaging option is no longer on available. Which was working perfectly when I had my S10±. How do I get it working? I don't ...

bostos
Level 1: Cadet

Hi, my Nokia 8 lost LTE connectivity since this morning without any changes to the phonewhile LTE is lost i can still make calls and SMS is fine tooSIM works on a different phone without any issuethere are others report the same problem on Whirlpool  ...

dnk
Level 1: Cadet

I have a Pixel 5 and Telstra E-Sim. Lately, I am unable to receive calls when I am in 5G or 4G network. Calls just seem to get disconnected. There seems to be no issue in 3G network.Even after deleting my e-Sim profile on my phone and re-installed my ...

avachat96
Level 1: Cadet

Hi would be nice for a board regarding old data plans being migrated to Telstra new mobile data plans. Two of my old plans have been migrated to the new Telstra mobile broadband plans and if I'm missing something let me know. I am sure I was promised ...

Noeltoo
Level 2: Rookie

Hi all, my phone can't receive calls or texts, its prepaid, can't add any credit, says emergency calls only. When i call my number it tells me my phone is disconnected. Nobody responding on chat after 3 hours, automated message on phone just tells me ...

Artslet4
Level 2: Rookie

My Samsung mobile works on OPTUS with VoLTE lite Wi-Fi calling, but despite promises from Telstra sales people my new sim and plan  (which they claim is suitable for Wi-Fi calling over VoLTE } after they ported my number does not work in VoLTE mode.. ...

markyj
Level 3: Gumshoe

Hi, I have a second line on my iPhone, an eSIM, and I want to transfer it to my new iPhone.  The Telstra help site says: Can I move my eSIM profile to new device?Yes, all pre-paid and postpaid services can be moved to a new device using the 'Transfer ...

natty167
Level 2: Rookie

Telstra is advising it won't send MMS - it used to - it won't work on Samsung s9 or Apple 11 - does anyone know how to fix this or do I have to contact Telstra

RJM18
Level 1: Cadet

I’m wanting to set up MessageBank on my prepaid phone. When I dial 101, the recording says that the service does not support 101. So I’ve tried the chatbot and calling you, but in either case you’ve hung up the call and I don’t have any other answer ...

DanniTee
Level 1: Cadet

Where I used to be able to access the 'Personal Hotspot' Option, it is no longer there on the settings screen, I now click on 'Mobile' and there is an option there to 'Set Up Personal Hotspot", when I click on that option it comes up with a notificat ...

bjay51
Level 2: Rookie

I have two iPhones on Telstra Postpaid BYO plans in a broadband bundle. I am considering moving to prepaid plans, perhaps with Aldi. I understand Aldi use the Telstra network. I am wondering if there are benefits staying Postpaid with Telstra. What w ...

Dave12343
Level 1: Cadet

My iphone 11 (still under warranty, bought on a plan in march 2020 through a Telstra store) switches itself off then back on constantly. I sent it away through the Telstra store at the start of October 2020. The phone was returned still faulty 2 week ...

Raptor1
Level 2: Rookie

I live in Perth and I live in an area that Telstra says has 5G and I work in another area that Telstra also says has 5G. However I don’t seem to get any 5G signal, I have the 5G settings turned on and I don’t have an active Esim plan and I am on an e ...

Jezzalinko
Level 2: Rookie

Apple has announced that with family sharing you can now setup a watch for a family member by using an adults phone. This is great as there is more control and it removes the need for another phone plan. 

Based on this how do I get a standalone esim ( ...

-Palebushman
Level 1: Cadet

Purchased the Galaxy A21s 32GB Black outright phone, and unfortunately I did not have a working printer available to print out the proof of purchase. My credit card account shows only the payment reference number as 132200. Lets not go there, save to ...

ob5
Level 1: Cadet

When I place a call on my mobile (a personal account not linked to my business at all), it often displays my business name on the receiver's screen instead of my number.  This is annoying as I don't want to show my business name.  How do I stop this?

zephyr22
Level 2: Rookie

Every time I try to find a way to delete call history, missed calls etc from this phone it makes another call to the person. I can't find the answer in the User manual so would appreciate help.

D2ah
Level 1: Cadet

Reluctantly considering purchasing a Cell radio or "mobile phone" as they are mis-called; spent around 15 minutes looking at reviews online.  Information to date reveals that the sole functions of these devices is for taking/storing and viewing photo ...

F250
Level 1: Cadet

Trying to get kayo but keeps sending the pin to and old number I don't have any more 

batgirl2795
Level 1: Cadet

Hi I have a Nokia TA-1024. I have had absolutely no issues with until I downloaded the Android 9 update last last year, since then I have not been able to receive any Verification Codes by SMS, however I can receive all other normal SMS just fine. I ...

Flipflopphil
Level 1: Cadet

How much data does Kayo use watching football ? TY

mdog1
Level 1: Cadet

Hi Message bank is not set up , tried all the recommendationsWhen you dial 101 it says we cant take your message at this time please call again laterwhen you call the phone you can not leave a messageHelp i need the message bank to work

cretsiah
Level 21: Augmented

THE only 13 number i can ring is 13 22 00.... i have to borrow/ beg for someone else's phone to make 1300 calls absolutely rediculous

picasso12
Level 1: Cadet

Hello,I am wondering if the time I see for Data usage is the actual time and day the data where used of if it is notthank you  

Ezrin
Level 1: Cadet

Any help would be much appreciated. My husband left his brand new phone on top of the roof of car this afternoon and has driven 5km before realising. We’ve turned the town upside down looking without any luck. He has the Telstra app, but hadn’t activ ...

Vineesh
Level 2: Rookie

Melbourne, Docklands Poorest coverage and premium price.  Sucks that telstra is misleading in advertisement THE MOST RELIABLE NETWORK.. 

MM1422
Level 1: Cadet

A couple of days ago I signed up for a 200gb mobile broadband service and I purchased a Telstra 4gx modem from Officeworks. I am in a large town less than 2km from the nearest tower. My DL speeds are between 3mbs (rarely) and .9mbs most of the time.  ...

Weegie
Level 1: Cadet

I have recently purchased a Samsung S21 through Telstra and found that when I am on the mobile network have a VPN connected, my apps and internet browsers do not work. This issue is solved when my VPN is turned off or when I am connected to my home W ...

j11k
Level 1: Cadet

your recharge on... expires tomorrow.  I have already recharged, however keep receiving this email. Is it really going to expire? Or is it just a case of left hand not knowing what the right hand is doing...

Shaniqwah
Level 1: Cadet

Device care will not back up data to Google  

randall3
Level 2: Rookie

Got the cellular version of the 46mm galaxy watch. Phone calls and emails work perfectly; I can go anywhere without my phone and 4G takes over. However, SMS will only work when the watch is within Bluetooth range of my phone. Resetting the watch or r ...

Vic0283
Level 1: Cadet

Please help!!!!!!!!I have an iPhone XR and have recently purchased an Apple Watch SE with cellular. I have spent so much time trying to connect my watch to cellular but to no avail. Can someone please assist?

Nomzstar
Level 1: Cadet

I had a missed call from my own number at 4am this morning. I then received a text from a random number asking me who I was as they also received a missed call from my number??? I then received a text shortly after from 'thisisnotme'...??? advising " ...

Bob4570
Level 2: Rookie

Why

Useless

Mozzymoe
Level 1: Cadet

Hello, is Apple music still data free streaming through Telstra and are any of the other music services like Spotify and Amazon data free?Thanks.

Smiggy99
Level 1: Cadet

Also who is their repair partner? Is it Roadhound?

cars8
Level 2: Rookie

Hi! I’m at my wits end with this problem... I purchased a new Apple Watch SE two weeks ago (6/2) and was successful in setting up my Telstra One and mobile connection at the time. Two days ago I attempted to use my watch without my phone in range and ...

Solargirl
Level 1: Cadet

When I call other Telstra phones 'Perth Bike Tours' appears on their phone. Caller ID name somewhere in a database is matching my phone number to "Perth Bike Tours'. I am not talking about people who know me and have my number stored in their phones, ...

Johnkpage
Level 1: Cadet

I am enquiring which is the most cost effective way to have Internet access when there is no landline. I presently tether my mobile to my laptop and tablet. Can you help me 

pamelabertalli
Level 1: Cadet

How do I send these straight to the junk box.  I did unsubscribe but now I am getting a lot more.  When I unsubscribed they asked me for my email address and I think I should not have done this. 

Scottik19621
Level 1: Cadet

We have recharged a couple of activated Telstra $10 sims with a $30 recharge expecting to get the 8GB plus bonus 17GB but have been told that only 8GB has been received. Does the bonus 17gb not work on the $10 Telstra Sim?? Thanks in advance zScott

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