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bluffcitydawg
Level 1: Cadet

We are an American company with iOS and Android apps used by Telstra customers to access their wildlife cameras.  We have had these apps in-use by Telstra customers for a number of years.   Just recently we have users randomly reporting their inabili ...

ivanji556527
Level 1: Cadet

Good morning - if I transfer my current SIM to an eSim while I'm roaming overseas would the activation process of the eSIM work while I'm connected to a roaming partner or would I have to do the activation in AU first? I don't want to risk losing my ...

mo18
Level 3: Gumshoe

Hello . I have nbn/ hfc with Telstra IP . I connect my iPad Air 1 by wifi to Modem. When I go to Google search page on Safari and go to search box annoying trending searches is displayed below. Have tried removal methods recommend by online. Worked f ...

Archie23
Level 3: Gumshoe

Hi,I have been to Telstra Shops, have rung Telstra, no one has an idea. The service is appaling, and getting worse. I want to delete the annoying TELSTRA MESSAGE telling people to leave a ten second message after the Tone and they will convert it to ...

billy-the-kid
Level 1: Cadet

I have just bought my daughter a 365day woolworths access. and when i put the simcard in it asks for a network unlock code I know this is a telstra page but so if woolworths access aty the moment I just need basic answers to try to see were I go from ...

Jimmy45
Level 2: Rookie

Hi, I am trying to connect to Call Of Duty Mobile, and can load the app, but cannot connect to online games using cell data. I can with WiFi internet. I used to be able to but can no longer. I have uninstalled and reinstalled the app, taken sim out a ...

Jacki21
Level 2: Rookie

Just this week, the 5G internet speed on my iPhone has gone really really slow with only 1 signal bar. I normally get 3 bars. I have already restarted the phone a number of times, and updated to the latest IOS with no success on improving the speed. ...

Gottaluvit
Level 4: Private Eye

Has anyone actually received their free watch from the Galaxy s21 offer? Mine was approved a month ago and updated to "shipped" a couple of weeks ago but never arrived. (Auspost mypost account also shows no incoming parcels) Samsung do not provide an ...

aaron_cz
Level 1: Cadet

We know that Telstra's postpaid users have better reception (specifically, have access to more cell towers, especially in remote area) than prepaid and MVNO users. What reception will users from overseas roaming in Australia on Telstra's network rece ...

Oliviak3108
Level 1: Cadet

Can you watch Apple TV thru Telstra tv box

bt85
Level 1: Cadet

I have a new phone which required me to get a new blank sim and get my postpaid number transferred to it. The sim is a micro sim and previous sim was a standard. I have done the online chat all good for 20 minutes then said they would fix problem and ...

Wanglese
Level 22: Superhuman

Remember, it's BETA software, so Telstra isn't responsible if things screw up.   If you are going to try Android 12 Beta,  be aware you will have to uninstall and reinstall My Telstra app to get it to work. Not a biggie, but that's what was needed on ...

Stu_Pickles
Level 1: Cadet

Hi all, I have an Oppo phone, and have My Telstra app (version 67.0.120).I have a prepaid mobile, a prepaid data and a NBN account. Please help, any ideas welcome.When I try and add widget on my home screen, I get the following 

Abz_8
Level 1: Cadet

Please help, i've been trying to access my account all day ! it is so so frustrating because it will not let me sign in. Every-time i log in it says "Something went wrong" and CRS-ERROR-01.

Centoris
Level 1: Cadet

I have a prepaid SIM just installed in my Samsung tablet.Cannot make calls or send texts.Data side seems ok though.Help? 

harydl
Level 1: Cadet

call forwarding is turned off on iphone 12 but all calls are being forwarded to another mobile.  I've turned the phone off and back on a few times but this isn't solving the problem.

Izy67
Level 2: Rookie

I can receive emails, but the last couple of days I cant send any from my mobile. Laptop is fine with webmail. We moved to qld a few weeks ago and got NBN. But that shouldn't affect anything ???

mikeara
Level 1: Cadet

I have a Lenovo X1 Carbon that has a 5G Modem built in, with an eSIM. I have tried going onto the "Mobile Plans" app in Windows 10 and it keeps either loading a blank page or just a page with some SIM details and some other circles across the top.Doe ...

Dij2
Level 1: Cadet

Hi, is there a way to stop my teenager being able to use data at certain times of the day. This would need to be done remotely and not from her phone.

AxL1960
Level 1: Cadet

Physical sim Telstra, Esim Voda in my iPhone 12. Telstra sim not showing up as a service despite requesting it be added and restarting app and phone, and reinstalling app. Pointless having the app… any suggestions? I see the last person to add such a ...

Markf8180
Level 1: Cadet

I’m having problems loading a US based website at www.ih8mud.com when I am connected to the  5G Telstra. It works when I hotspot to a Vodafone device, but not Telstra. Is happening to others in a Facebook group. 
Please help. Thanks

Ando2
Level 3: Gumshoe

Just received a carrier update regarding RCS messages. once updated my phone directed my to google messages (instead of myDefault Samsung messaging app) - has anyone else had this happen this morning - I have a Samaung S21 Ultra 

TimeIsPrecious
Level 1: Cadet

The Enable button is greyed out when I try to set up Device Locator on my Samsung Galaxy A8 2018 phone.Telstra chat have recorded my issues in case number 16166741 but were unable to help.I have uninstalled and re-installed the My Telstra app; I have ...

ScottBar
Level 2: Rookie

Hello all.   Looking for some guidance or people who are experiencing the same issue. With the EOFY sale just run I took up a Samsung S21+ online with a view to claiming the Bonus Galaxy Watch3.  Have received the phone with no issues and in rapid ti ...

Packo88
Level 1: Cadet

Hi, My phone (and my wifes) cannot get make or receive calls from a certain tower near our home. I have driven around town using an app on my phone called "Aus phone Towers" to see which tower I am connected to to do some fault finding. My service is ...

Archie23
Level 3: Gumshoe

Hi,I have been to Telstra Shops, have rung Telstra, no one has an idea. The service is appaling, and getting worse. I want to delete the annoying TELSTRA MESSAGE telling people to leave a ten second message after the Tone and they will convert it to ...

AxL1960
Level 1: Cadet

Physical sim Telstra, Esim Voda in my iPhone 12. Telstra sim not showing up as a service despite requesting it be added and restarting app and phone, and reinstalling app. Pointless having the app… any suggestions? I see the last person to add such a ...

Packo88
Level 1: Cadet

Hi, My phone (and my wifes) cannot get make or receive calls from a certain tower near our home. I have driven around town using an app on my phone called "Aus phone Towers" to see which tower I am connected to to do some fault finding. My service is ...

Vero2
Level 1: Cadet

How to enable 4G voice calling capability?Telstra texted me:Hi, you are in a 4G only area. Your device does not have 4G voice calling capability enabled. This means you may not be able to make voice/emergency calls in this area. Visit telstra.com/cal ...

CJTaylor13
Level 1: Cadet

I would like to pay out the lease on two XR phones (after the two year period to keep them) and purchase two new iphone 12 pro max over a 24 month period. While I understand why I need a new plan, why do I need to lose my current numbers for 48 hours ...

horhor
Level 2: Rookie

Has anyone done a trade-in recently? I find the lack of communications and the whole process disappointing and the documentation provided on the website inconsistent depending on which part you are reading. So before 30 June 2021, I bought a new Sams ...

Queendre
Level 1: Cadet

How can I add another service to My Telstra app? I don't see any options to add more

Patty14
Level 1: Cadet

Lost phone, how can we use same number. 

mr_chris
Level 2: Rookie

A few weeks ago I ported my number off a company account to a personal account as I left that employer.  Up until then, my Telstra One number on my iWatch worked perfectly.  When I ported, I was advised that I need to set up Telstra One again (no iss ...

Naresha
Level 1: Cadet

I have somehow ended up with a non-functional version of the widget stuck on my home screen. It doesn't open when tapped on, it doesn't update and it can't be moved or removed. I can load another fully functional version of the widget but it loads be ...

inspectorgadget
Level 3: Gumshoe

Hello, is Android 5.x available for this Telstra locked phone ? Looking at getting one just for the checkin App which needs 5.x minimum.I know the stock ROM is V4.x cheers

Telstra247
Level 1: Cadet

Eight different people called my number today stating that they had received a missed call from my number.I had not rung those mobile phone numbers nor are those numbers in my address book.How did those people get me number if I had not called them?

Preactive
Level 2: Rookie

System has changed my password so i cannot use the tablet.How do i get it reset. It is on a Telstra plan for the mobile number.The tablet is join in plan to a Telstra Mobile for data.I think it is a Yelstra Alcatel Tablet.

Bighitter87
Level 1: Cadet

Hi,I have a Technicolor DJA0230 Telstra Smart modem.when I have it connected it stops all my Ethernet house points from working. I am wondering how I can change the Telstra modem from router into just wifi modem so that the house Ethernet ports also ...

ROBBOSS_123
Level 1: Cadet

Hello Telstra, I have been waiting for my unlock pin number on my mobile <removed for your privacy> i paid the fee and i went in store at your Hervey Bay premise and the guy informed me that they would contact me within 72 Hours with a unlock pin num ...

businessskele
Level 1: Cadet

While its not on the Telstra list... has anyone added a Telstra One number to an OPPO watch?

chriso5
Level 2: Rookie

can data sharing on mobile internet be shared with your mobile phone

wantaporsche
Level 1: Cadet

Hi. Ive had notification to deactivate my apple music from telstra. Please tell me how to do this, I dont understand the message linked to the email. 

Jill501
Level 2: Rookie

I need help I had 63GB in data bank and now it's all gone 梁 I checked the balance on Thirsday.Today is friday iv rang and got the run around

BillT
Level 1: Cadet

Hi, back in Oz from US and have an AT&T badged Netgear mobile device. will this device work in the Telstra network with a Telstra SIM fitted or do I need a Telstra badged device. Device is "unlocked"!

Mustbeajoke
Level 3: Gumshoe

When I am on an active call and another call comes in, the active call is muted on my end (I can't hear what the other person is saying) and I hear the Telstra robot announcing the new incoming call. I have changed the setting on my mobile to NOT ann ...

Rankin
Level 3: Gumshoe

Just received my replacement SIM and trying to activate the 13 digit serial number - but just get the response of Invalid Serial Number - any ideas tks

tjcoda
Level 1: Cadet

When connected through 4G or 5G, Telstra phones appear to be provided either:Both an IPv4 address (CGNAT in the 10.0.0.0/8 range) and IPv6 addressesOnly IPv6 addressesdepending on the state/location you're in. In cases when only the IPv6 addresses ar ...

OS2lord
Level 1: Cadet

Microsoft Surface Pro 7+ LTE specifications is listed on Telstra's website as:  MicrosoftMicrosoft Surface Pro 7+ LTE11th Gen Intel® Core™ Processor Is it a Core i3 or i5 or i7 or what??? Thanks Mark S.

Sym12345
Level 2: Rookie

Porting of number from optus post paid to boost prepaid (telstra). Stuck now for 3 weeks (march 13th). Have confirmed fault is with telstra not optus. Its currently sitting with the telstra IT backend team, who dont appear to be doing anything. Have ...

mo18
Level 3: Gumshoe

Hello . I have nbn/ hfc with Telstra IP . I connect my iPad Air 1 by wifi to Modem. When I go to Google search page on Safari and go to search box annoying trending searches is displayed below. Have tried removal methods recommend by online. Worked f ...

hoatuoi9x
Level 1: Cadet

I am planning to buy iphone 12 pro max but am worried about its battery. There are many opinions saying that the battery of the iphone 12 pro max runs out quickly and is not very good.

WMChris
Level 1: Cadet

Hi All, How has everyone found the Telstra support while discussing coverage.Going by telstra coverage maps, my home and surrounding streets are in perfect 3G&4G and on the border of 5G (not fussed about 5G my handset does not support it) The predica ...

mo18
Level 3: Gumshoe

Hello . I have nbn/hfc connection (Telstra IP) to house to which I have my IPad Air(1st Gen 2013) iOS 12.5.4 connected by wifi . While using Google/Safari have found Google trending searches appear on search screen. May have been added in iOS updates ...

Bucky101
Level 1: Cadet

Has something changed today with Telstra and the IPv6 CG-NAT Today 21-5-21?  Background: Have been having issues with SIP clients installed on IOS devices coming through via IPv4 (1.152.x.x) but with IPv6 in the SIP headers due to the IPv6 private IP ...

Tinan7249
Level 1: Cadet
Bryanmac75
Level 1: Cadet

Telstra’s international roaming isn’t really the most competitive with higher daily rate costs and minimal data allowances v Vodafone that’s $5 per day and the same phone and data package that you have available in Australia. Will Telstra be trying t ...

Cleverman
Level 1: Cadet

Hi there, I bought a Telstra dongle last week to use with a LiveU streaming device for streaming sports. I use it with an Optus dongle, where the two are bonded for better connectivity. The optus dongle works fine, but the Telstra one, although activ ...

Stephlz
Level 1: Cadet

Spy

Stephlznew@telstra.com

grege01
Level 1: Cadet

SMS messages not sending. SMS receiving extremely delayed. Calls working fine.Help desk said to reset network, still not working. Multiple devices with similar issue. Telstra showing network problems in the area due to planned maintenance. No estimat ...

Brrrtw33d
Level 1: Cadet

My phone is not doing anything right and I’m sure my head is vibrating harder than this phone ever has 

JimmySu
Level 1: Cadet

My call with anyone have been cut off after 36 seconds. Does anyone having the same issue? 

iphone-user
Level 1: Cadet

Telstra: you have hijacked my notification area. This is a pointlessly repetitive message which we receive in *many* other ways currently. On my smaller-screen SE the longer network name causes continuous horizontal scolling and repositioning of othe ...

BrokenLeaky
Level 1: Cadet

Kayo $5 subscription is puss. Doesn't send a PIN when pop-up screen appears so I tap the re-send button and then locks me out for 30mins so I called a locksmith and they declared it's a joke.

PeterBlocko
Level 1: Cadet
randall3
Level 2: Rookie

Got the cellular version of the 46mm galaxy watch. Phone calls and emails work perfectly; I can go anywhere without my phone and 4G takes over. However, SMS will only work when the watch is within Bluetooth range of my phone. Resetting the watch or r ...

Bob4570
Level 2: Rookie

Why

Useless

Smiggy99
Level 1: Cadet

Also who is their repair partner? Is it Roadhound?

cars8
Level 2: Rookie

Hi! I’m at my wits end with this problem... I purchased a new Apple Watch SE two weeks ago (6/2) and was successful in setting up my Telstra One and mobile connection at the time. Two days ago I attempted to use my watch without my phone in range and ...

Solargirl
Level 1: Cadet

When I call other Telstra phones 'Perth Bike Tours' appears on their phone. Caller ID name somewhere in a database is matching my phone number to "Perth Bike Tours'. I am not talking about people who know me and have my number stored in their phones, ...

Johnkpage
Level 1: Cadet

I am enquiring which is the most cost effective way to have Internet access when there is no landline. I presently tether my mobile to my laptop and tablet. Can you help me 

pamelabertalli
Level 1: Cadet

How do I send these straight to the junk box.  I did unsubscribe but now I am getting a lot more.  When I unsubscribed they asked me for my email address and I think I should not have done this. 

22rad
Level 1: Cadet

When I log into the My Telstra Android app I get a blank screen on site myid.telstra.com (connection via Windows browser is ok I have removed existing app, downloaded latest and re-installed it but still have the issue after multiple re-installs, cle ...

Digzzy
Level 2: Rookie

I have the Samsung Galaxy S20 FE. I have just updated Android 11 and have noticed that some of my apps take a long time to load while on the mobile 4G network. all my Apps work just fine while conected to WiFi, but some don't work properly or take a ...

Rebelweb1
Level 1: Cadet

Why do my calls keep hanging up when they are switched/transferred by the receivers manual or PABX switching system?

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