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ygarry
ygarry
Level 1: Cadet
iOS
4 hours ago

No tracking number and no confirmation email

About four days ago I ordered a mobile phone on plan over the phone. The lady had said that she was going to send a 'tracking number' the next day, I spoke to that robot thing to ask for some help it was somewhat useless. it's been 4 days and I haven ...

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CaityLM
CaityLM
Level 1: Cadet
Apple iPhone
2 hours ago

Access SMS overseas

I currently live in Canada and am needing to access my MyGov account. I have kept my TELSTRA SIM for this reason, however when I have put it into my phone and turned my roaming on, it is not connecting to any networks. Does anyone know why this might ...

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Mullo
Mullo
Level 2: Rookie
Network & Roaming
4 hours ago

Mobile data

What is going on with Telstra and mobile data connections I have been travelling up the west coast of WA and the data speeds has been shocking in Denham the Telstra mobile data speed was 0.5 mbps Optus was 119mbps and I’m currently in Kalbarri and th ...

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Molly2
Molly2
Level 1: Cadet
Samsung Galaxy S8 & S8+
yesterday

Poor or No Data Connection

I am in postcode 2646 area and for over 2 weeks now there has been poor or No data connection at all.  Have received notice of this occurring (and problem should be resurrected soon) QUOTE: There is a technical issue in Telstras network. We are worki ...

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littlecat9
littlecat9
Level 1: Cadet
Telstra Android Phones
yesterday

Mobile cannot ring one other mobile because of invalid number

When I try to ring my husband's prepaid mobile (he is in hospital) an iphone from my prepaid mobile a Samsung s7 and he does not answer immediately within a few seconds, the call get forwarded and message comes up that it is an invalid number.  We do ...

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Liswenbro
Liswenbro
Level 2: Rookie
Android
yesterday

Help in Covid-19 times

What new assistance is Telstra providing to keep low income families connected online via separate mobile devices? 

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Liswenbro
Liswenbro
Level 2: Rookie
Android
yesterday

Add devices to mobile data plan

Does Telstra provide a service that allows a post paid mobile data plan to be used across 2 or more devices due to Covid and working at home. Optus provides one. 

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Accelecon
Accelecon
Level 1: Cadet
Telstra Android Phones
yesterday

Trying to unlock a ZTE f327

My poor mother has been on the phone for 45 minutes,  the online unlock at:
telstra.com/unlock
Says that phone is already unlocked (or is not and iphone/ipad ;-).  Both are wrong.
Is there any other way ?

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mz700
mz700
Level 1: Cadet
Data Usage
yesterday

Online bill says throttled, email says $10 for extra GB. Which is it?

My online account says:"Speeds capped at 1.5Mbs once data allowance exceeded"The email I get when the data is used up says I am to pay an extra $10 per GB.Last few months have been capped rather than billed extra, and I was very happy about that and ...

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The-Tastiger
The-Tastiger
Level 4: Private Eye
Tablets
Tuesday

Tablet on plan no longer making or receiving calls

OK that about says it all, yesterday my Samsung Galaxy Tab A model SM-T385 which is getting towards the end of it's plan, suddenly decided after a power failure that it would no longer make or receive calls, in fact if I attempt to make a call from i ...

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The-Tastiger
The-Tastiger
Level 4: Private Eye
Tablets
Tuesday

Tablet on plan no longer making or receiving calls

OK that about says it all, yesterday my Samsung Galaxy Tab A model SM-T385 which is getting towards the end of it's plan, suddenly decided after a power failure that it would no longer make or receive calls, in fact if I attempt to make a call from i ...

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CiaoTelstra
CiaoTelstra
Level 1: Cadet
Network & Roaming
Tuesday

PIN SMS received but I did not request a PIN

Help - I've received an SMS with a PIN advising to contact 132200 if I did not request the PIN however during business hours the only option I was offered when I called was to go online; the automated online chat is not giving a useful response; and ...

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Mary1001
Mary1001
Level 2: Rookie
Data Usage
a week ago

sim activation website

Hi. I'm trying to activate a sim, but for the past three days I get through the whole process only for the website to advise it is experiencing difficulties. This happens both on my laptop or if I use my mobile.  Anyone having the same problem? 

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max1966
max1966
Level 2: Rookie
Data Usage
2 weeks ago

data allowance problems

I am on a $50/mth plan allowing 30gb per month shared. I share my data allowance across three other devices. My iPhone, my iPad and my wife's iPhone. The data allowance shown in mytelstra ap is 64mb, not 30Gb which should be my allowance under the pl ...

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kq66
kq66
Level 1: Cadet
Telstra IPv6 Wireless Network Enablement
a week ago

want to disconnect my nbn as it has never worked

I ordered nbn unlimited in May, and received the smart modem in early June. It has never worked. Of course, I can't TALK with anyone at Telstra, so I've been texting. Every time, I get the response of, "It will be fixed in 48 hours". And 48 hours I c ...

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WendyT
WendyT
Level 1: Cadet
Network & Roaming
2 weeks ago

oukitel C16 Pro set up question

I have an new Oukitel C16 Pro and when I install my active Telstra sim the Telstra network doesn't connect.   It sees Optus and Vodafone.   Any suggestions about what settings to change? 

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Colinf
Colinf
Level 1: Cadet
Data Usage
May

Extra free 25 go data

Has anyone found the registration portal for Telstra’s Offer of extra 25gb data on the MyTelstra app home page as advertised. 

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A87maleaus
A87maleaus
Level 2: Rookie
Samsung
a month ago

Online order estimated delivery date

I ordered a s20 online on the 2/6. There's no updates whether it's been received by startrack. Would be nice to know if I'm being billed from the estimated delivery date on the email. 

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jen18
jen18
Level 2: Rookie
Apple iPhone
May

Online Orders

Does anyone know when deliveries are expected to flow again?  Ordered a new iPhone SE on 23/4/2020 and have received no information from Telstra as to when we would get it.

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Rob7663
Rob7663
Level 1: Cadet
Samsung
3 weeks ago

replacement mobile

i ordered a replacement phone 11-6-20 and am getting no where trying to get help thru Telstra, service thru the help line is hopeless and order tracking is worse, what is going on Telstra, you do not answer my online discussions and no one wants to h ...

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Mullo
Mullo
Level 2: Rookie
Network & Roaming
4 hours ago

Mobile data

What is going on with Telstra and mobile data connections I have been travelling up the west coast of WA and the data speeds has been shocking in Denham the Telstra mobile data speed was 0.5 mbps Optus was 119mbps and I’m currently in Kalbarri and th ...

  • 15 Views
  • 0 Replies
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forum
Molly2
Molly2
Level 1: Cadet
Samsung Galaxy S8 & S8+
yesterday

Poor or No Data Connection

I am in postcode 2646 area and for over 2 weeks now there has been poor or No data connection at all.  Have received notice of this occurring (and problem should be resurrected soon) QUOTE: There is a technical issue in Telstras network. We are worki ...

  • 32 Views
  • 0 Replies
0 Kudos
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forum
Liswenbro
Liswenbro
Level 2: Rookie
Android
yesterday

Help in Covid-19 times

What new assistance is Telstra providing to keep low income families connected online via separate mobile devices? 

  • 19 Views
  • 0 Replies
0 Kudos
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forum
Liswenbro
Liswenbro
Level 2: Rookie
Android
yesterday

Add devices to mobile data plan

Does Telstra provide a service that allows a post paid mobile data plan to be used across 2 or more devices due to Covid and working at home. Optus provides one. 

  • 22 Views
  • 0 Replies
0 Kudos
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More
forum
mz700
mz700
Level 1: Cadet
Data Usage
yesterday

Online bill says throttled, email says $10 for extra GB. Which is it?

My online account says:"Speeds capped at 1.5Mbs once data allowance exceeded"The email I get when the data is used up says I am to pay an extra $10 per GB.Last few months have been capped rather than billed extra, and I was very happy about that and ...

  • 36 Views
  • 0 Replies
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peterbarker
peterbarker
Level 1: Cadet
Samsung
Thursday

SMS over WiFi

Any chance that SMS over WiFi will work on my unbranded Samsung S10e?I have been waiting for the last couple of months for it but its still not working.WiFi Calling works, I'll got the June update and I'll been checking every few days for another upd ...

  • 35 Views
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Uranus
Uranus
Level 1: Cadet
Network & Roaming
Wednesday

Poor 4G strength in Marion SA Metro Area on Iphone6 and IphoneSX

We have two phones, Iphone6 and Iphone SX, both get 1 Bar of signal strength indoors.Brick veneer house, timber not steel frame but tiled roof is sarked.We live at Marion SA. We have two towers within ~750 metres East and ~700m West but in the house ...

  • 74 Views
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Suneelravu
Suneelravu
Level 1: Cadet
Telstra Android Phones
Wednesday

Whatsapp Calls not working

Hello Team, Of late noticed my whatsapp calls not working via Telstra WiFi, thought of some restrictions placed. However, today got to know from neighbor it is working as usual for them (but they are not with Telstra).So I am thinking this might be w ...

  • 40 Views
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Sunshine1a
Sunshine1a
Level 2: Rookie
Tablets
Wednesday

Landline not working want to forward to mobile.NBN setup 1/2 completed

Hi there,Our NBN connection is still to be completed. The ADSL has not been disconnected and pending. Our land line has not been working since June 15th when the tech.guy set it up.We don't have the option in our Manage Account to engage Call Forward ...

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Neets18
Neets18
Level 1: Cadet
Apple iPhone
Wednesday

Anyone with Optus can’t call or text me

Anyone with an Optus account can’t contact me via phone or text. They are told my phone is disconnected. I however can call and text them. 
I have been into a Telstra shop and changed my pin. I’ve turned my phone on and off multiple times. I definitel ...

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