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How To Disable Apple Activation Lock For Returns

All Apple iOS 7 devices including the iPhone 5s and iPhone 5c, carry a new security feature called Activation Lock which is linked to Find My iPhone.


When submitting a device for fault resolution, the Activation Lock feature must be turned off. If this feature is not disabled before its submission, it may affect the ability to receive an exchange replacement and transfer their warranty and settings.


Only your Apple ID and their password can deactivate this feature.


To remove the Activation Lock, you will need to go to the devices settings for iCloud or Find My Phone and deactivate. This must be done prior to returning your phone.


If you have already submitted your device, you can deactivate the Activation Lock feature remotely via web on


If the device does not power up, please visit and disable it remotely.


If the you’re having an Apple ID sign on issue, including forgetting your Apple ID please visit: for assistance.

Version history
Revision #:
3 of 3
Last update:
April 2017
Updated by:

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