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Mobile advice and tips

We have a range of Telstra community initiatives on how to get the most from your mobile and information about responsible phone use.


Mobiles and Your Health


At Telstra, we want all of our customers to have up-to-date and relevant information about using mobile phones. This includes providing information on all matters of mobile phone safety. We have provided customers and the community with information on EME for many years through a number of channels including our website, Telstra Shops, call centers and online help desk. In addition, each year we send all customers an SMS as part of our commitment to ensuring customers have access to updated information.


Telstra relies on the expert advice of a number of national and international health authorities including the World Health Organization (WHO) for overall assessments of health and safety impacts.

The latest update from the WHO on mobile phones and health states "A large number of studies have been performed over the last two decades to assess whether mobile phones pose a potential health risk. To date, no adverse health effects have been established as being caused by mobile phone use."

The WHO also notes that “while an increased risk of brain tumors is not established, the increasing use of mobile phones and the lack of data for mobile phone use over time periods longer than 15 years warrant further research of mobile phone use and brain cancer risk. In particular, with the recent popularity of mobile phone use among younger people, and therefore a potentially longer lifetime of exposure, WHO has promoted further research on this group. Several studies investigating potential health effects in children and adolescents are underway”


Can I reduce my exposure to RF EME?

Although the currently available scientific research does not indicate that using a mobile phone is associated with harmful health effects, there are a number of actions you can take to reduce exposure if you are concerned.

The WHO provides the following information on how to reduce mobile phone exposure:
1. Use ‘hands-free’ devices to keep mobile phones away from the head and body during phone calls.
2. Limit the number and length of calls.
3. Use the phone in areas of good reception, which reduces exposure as the phone will transmit at reduced power.

For more information visit our web site or contact our helpdesk at


Information on mobile phones and health is also available from the following organizations

United Nations ITU EMF Guide –  


Australian Radiation Protection and Nuclear Safety Agency

Australian Communications and Media Authority


In Case of Emergency (ICE)


Telstra is encouraging Australian mobile phone users to store the name and number of a family member or friend in their handsets to be contacted In Case of Emergency (ICE).


While we recommend people should not ever rely solely on a mobile during an emergency, including ICE in your mobile is an easy step that could help you when you need it most - in times of an accident or an emergency.


Lost and Stolen Mobiles


Over 200,000 much loved and needed mobiles are lost or stolen every year across Australia. Some tips to keep your phone and details safe;


  • Never leave your mobile in your car
  • Keep your mobile on you, never put it down in a public place or leave it unattended
  • Make the most of your mobile’s security features. If you use PIN numbers, you are less likely to have to pay for calls a thief might try and make if your phone is stolen
  • Notify your network carrier immediately if your mobile is lost or stolen


Mobile Phones and Hearing Aids


Today's range of mobile phones on Telstra's NextG network can be successfully used with hearing aids without experiencing interference or an audible buzz that some older mobiles used to cause.


Telstra recommends that people with hearing aids "try out" a number of mobile devices with their hearing aid to find the combination which works best for them. For any questions please visit your local Telstra Shop, call Telstra on 1800 220 034.


Recycling Your Mobile


Do you love owning the latest mobile technology but you're not sure what to do with all the old equipment that is gathering dust? The answer is simple - recycle it. Telstra is an enthusiastic participant in MobileMuster the official recycling program for the mobile industry.


Drive Safe


You wouldn't read the paper while driving, so why drive while talking or texting on your handheld mobile? Not only is it illegal, it’s also extremely dangerous. Telstra's ongoing community awareness program (M8 it can W8) encourages you to use your mobile as safely as possible.

Version history
Revision #:
17 of 17
Last update:
September 2019
Updated by:

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