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Switching your mobile to Telstra

Question

How do I switch my mobile number to Telstra?

Answer

Telstra will manage this with your existing carrier so you can retain your existing number. 

 

Can I switch to Telstra if I'm on a contract with another provider?
Yes, you can.  But you may have to pay an early termination charge to your existing mobile service provider.
It’s a good idea to check with your existing provider before you switch to Telstra.

Can I keep my mobile number when I switch?
Yes, you can. Whether you want to go pre-paid or post-paid, Telstra will ‘port’ your number across – it’s a free service.

How long does it take?

In most cases, it takes just a few minutes. You’ll need to give us some information to aid the switching process. In particular, if your old service was a post-paid plan, you’ll have to provide the account number with your previous provider.

Do I replace my SIM card when I switch?
Yes, you will need a new SIM card. Telstra will provide this as part of the activation of your service.

What happens to my calls?
You may experience a brief period (lasting a few minutes) where some calls to your mobile may not get through. However, you will still be able to make calls during this time.

 

 

Version history
Revision #:
4 of 4
Last update:
May 2017
Updated by:
 

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