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Mobiles & Tablets

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Community Manager TimBartel Community Manager
Community Manager

Is my mobile phone able to make and receive phones calls in a 4G only coverage area?
If your mobile device is listed below (Compatible Devices), you are able to make and receive phone calls on your mobile phone while in a 4G only coverage area, provid ...

Telstra (Retired) Yannick
Telstra (Retired)
Support Team Ashley
Support Team

Smart Network Switch is a feature on Android phones that allows your phone to automatically switch between WiFi and the mobile network. This allows the phone to maintain a high level of internet connectivity if your WiFi connection is too slow to pro ...

Telstra (Retired) Jay
Telstra (Retired)

Service Requests   Will I need to pay anything if I make a service request? Yes, you will need to pay a Service Fee for each exchange or replacement device (unless your device malfunctions due to manufacturer’s fault which is covered under warranty). ...

Telstra (Retired) Steph
Telstra (Retired)

It’s a really frustrating situation having your mobile phone or tablet go missing; it can feel like you’ve lost part of yourself. Fortunately, there are a few ways you can locate your missing device. If you are sure that it hasn’t been stolen, then t ...

Telstra (Retired) Steph
Telstra (Retired)

Unfortunately it’s likely that there will be a time in your life where your mobile phone or tablet is stolen, or you’ve misplaced it and it can’t be found. When this occurs, there are a few things that you need to do to ensure that your account isn’t ...