Level 1: Cadet

2.4 or 5 on a TG799vac ?



I got this TG799vac in Dec 2015 but right now it can only work with one band 5G. The 2.4 G got constantly denied by my other devices. When I tried to connect it it keeps asking the password but it can never get connected.

I tried switched on/off many times to restart but it still has no luck. I also looked at the gateway control panel and everything says working normal. It seems like the 2,4G has died or something.

Can anyone help?

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Telstra (Retired)
Telstra (Retired)

Re: 2.4 or 5 on a TG799vac ?

Hi JW111,


Have tried returning the modem to factory defaults to see if this resolves the issue? Have you personalised any of the Wi-Fi settings at all?


- Shelly

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