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Level 3: Gumshoe

5009 error

Answered

Have Windows 7 home premium 64 bit. Sierra Wireless Aircard 320U. telstra 4g netgear usb modem. I am not in a

4g area, but Telstra gave us this modem as it will work on 3g or 4g. I have always had errors with Telstra in windows event

viewer. The latest is 5009, SWNC8UA3 cannot be found, component is not installed, or is corrupt. Sierra Wireless WWAN

Network Adapter. I recently downloaded Telstra ucm.exe mobile broaband manager, and just pressed install all drivers.

Is it possible to use Sierra Wireless Aircard without Telstra ucm.exe.

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: 5009 error

Should be found on this page: http://support.netgear.com/product/AirCard%2B320U%2B$28Telstra$29

 

Should just need the Aircard watcher. read the "TRU-install" PDF if it gives you any drama's

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator

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7 REPLIES 7
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Level 24: Supreme Being
Level 24: Supreme Being

Re: 5009 error

I'd recommend uninstalling the Telstra Mobile Broadband Manager and the 320U driver and trying to install again from scratch

 

Barring that The Netgear Aircard Watcher software may work as well but may require some more steps to set it up with the 320U

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 3: Gumshoe

Re: 5009 error

Thank you for replying. I think I will uninstall all drivers, and the mobile broadband manager, and download Sierra

Aircard Watcher. Could you tell me the correct files to download.

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: 5009 error

Should be found on this page: http://support.netgear.com/product/AirCard%2B320U%2B$28Telstra$29

 

Should just need the Aircard watcher. read the "TRU-install" PDF if it gives you any drama's

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

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Level 3: Gumshoe

Re: 5009 error

Thank you for replying again. This is the first time I have been able to access the site since yesterday, as my connection keeps dropping out. I did uninstall Telstra ucm.exe and all the drivers. I reinstalled the mobile broadband manager from where I had it saved on a usb stick, but still the same errors. Thank you for the address for netgear. Hopefully I can get to their site without it dropping out.
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Level 3: Gumshoe

Re: 5009 error

Thank you for replying again. This is the first time I have been able to access the site since yesterday, as my connection keeps dropping out. I did uninstall Telstra ucm.exe and all the drivers. I reinstalled the mobile broadband manager from where I had it saved on a usb stick, but still the same errors. Thank you for the address for netgear. Hopefully I can get to their site without it dropping out.

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Level 3: Gumshoe

Re: 5009 error

Thank you Yastiandrie for your help. I was able to get on to the Netgear site to download Sierra Aircard 320U Watcher.

First I downloaded the zip file to disable tru installer. I then opened the file for the Aircard watcher. It connected straight

away, and have no 5009 errors anymore. VERY APPRECIATED HELP.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: 5009 error

No worries Smiley Happy

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator

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