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Level 2: Rookie

Arcadian modem LH1000 stuck in backup mode

My modem is stuck in backup mode with an FTTC connection with firmware 0.09.11r all the

lights at the back of the modem are green  the old Telstra modem worked fine

 

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2 REPLIES 2
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Level 23: Superhero
Level 23: Superhero

Re: Arcadian modem LH1000 stuck in backup mode

Are there 4 blue lights on the white NBN modem (NCD)?
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

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Level 2: Rookie

Re: Arcadian modem LH1000 stuck in backup mode

Yes previous gen 1 modem works fine but the arcadian doesn't tech support don't have a clue

nor does the platinum team frankly they are very poorly trained as they just keep telling me to do the same troubleshooting over and over again

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