Level 1: Cadet

Arcadyan firmware update schedule changed?

Hi,

From searching CrowdSupport it appears that firmware updates are supposed to be rolled out overnight.

But recently they appear to have been hitting my modem in the late morning, around 10am-12pm, which causes significant issues working from home.

 

I'm inferring that it's an update being rolled out by the log files from the modem:

27.11.2020 11:49:11 TR069: Start agent software check
27.11.2020 11:49:11 TR069: Session end.
27.11.2020 11:49:11 TR069: Sending SetParameterValuesResponse
27.11.2020 11:49:09 TR069: Set Device.Services.X_TELSTRA_WiFiDoctorAgent.Enabled success.
27.11.2020 11:49:09 TR069: Received SetParameterValues 
27.11.2020 11:49:09 TR069: Sending SetParameterValuesResponse
27.11.2020 11:49:06 TR069: Set Device.Services.X_TELSTRA_THOR.Platform.Enabled success.
27.11.2020 11:49:05 TR069: Received SetParameterValues 
27.11.2020 11:49:05 TR069: Sending SetParameterValuesResponse
27.11.2020 11:49:00 TR069: Set Device.Services.X_TELSTRA_THOR.Vsparc.Enabled success.
27.11.2020 11:49:00 TR069: Received SetParameterValues 
27.11.2020 11:49:00 TR069: Sending GetParameterValuesResponse
27.11.2020 11:49:00 TR069: Received GetParameterValues 
27.11.2020 11:49:00 TR069: Sending GetParameterValuesResponse
27.11.2020 11:49:00 TR069: Received GetParameterValues 
27.11.2020 11:49:00 TR069: Sending SetParameterValuesResponse
27.11.2020 11:49:00 TR069: Got DeploySoftwareNow
27.11.2020 11:49:00 TR069: Got agent software settings. Model:WE410443B-TA SWVersion:2.02.64_01 EligibleSWVersion: URL:http://fwstore.bdms.telstra.net/Arcadyan_LH1000_Boosters_2.02.64_01/WE410443B-TA_2.02.64_01_aldk_uImage_web.w
27.11.2020 11:49:00 TR069: Set Device.Services.X_TELSTRA_MultiAP.AgentSoftwareImages.1.EligibleSoftwareVersion success.
27.11.2020 11:49:00 TR069: Set Device.Services.X_TELSTRA_MultiAP.AgentSoftwareImages.1.EligibleModel success.
27.11.2020 11:49:00 TR069: Set Device.Services.X_TELSTRA_MultiAP.AgentSoftwareImages.1.FileSize success.
27.11.2020 11:49:00 TR069: Set Device.Services.X_TELSTRA_MultiAP.AgentSoftwareImages.1.EligibleHardwareVersion success.
27.11.2020 11:49:00 TR069: Set Device.Services.X_TELSTRA_MultiAP.AgentSoftwareImages.1.URL success.
27.11.2020 11:49:00 TR069: Set Device.Services.X_TELSTRA_MultiAP.Controller.DeploySoftwareNow success.

Has there been a change to this firmware rollout schedule, or is there some way I can configure the modem to only update outside of business hours?

 

Thanks in advance.

Darcy

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5 REPLIES 5
Level 25: The Singularity
Level 25: The Singularity

Re: Arcadyan firmware update schedule changed?

You can't configure when the modem will update, but I will send a message to someone who might be able to ask the right people the question about the timing schedule.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 1: Cadet

Re: Arcadyan firmware update schedule changed?

That would be excellent, thank you.

 

I had suspected that it wasn't possible to configure an update schedule - the 'DeploySoftwareNow' call is a bit of a giveaway.

Darcy
Level 24: Supreme Being
Level 24: Supreme Being

Re: Arcadyan firmware update schedule changed?

Did the modem reboot during this software update as it looks like it was only an update for the booster and not the modem.

 

27.11.2020 11:49:00 TR069: Got agent software settings. Model:WE410443B-TA SWVersion:2.02.64_01 EligibleSWVersion: URL:http://fwstore.bdms.telstra.net/Arcadyan_LH1000_Boosters_2.02.64_01/WE410443B-TA_2.02.64_01_aldk_uImage_web.w

 

Model:WE410443B-TA is the model of the WiFi booster.

SWVersion:2.02.64_01 is the latest software for the booster.

 

Level 1: Cadet

Re: Arcadyan firmware update schedule changed?

The modem appeared to reboot as I was unable to access the web admin portal, and it had to re-sync the NBN connection once I was able to access the device.

 

The full log from the outage is below for anyone interested:

7.11.2020 09:56:34 WiFi_Booster-(mymodem)IF[5G](BC:30Smiley Very Happy9:A4:98:5B)Smiley FrustratedTA(D0:77:14:34:F1:1E) connected.
27.11.2020 09:56:34 WiFi_Booster-[Steering Finish]MAC=D0:77:14:34:F1:1E Target BSSID=BC:30Smiley Very Happy9:A4:98:5B Success [BTM] finish.
27.11.2020 09:57:35 WiFi_Booster-[Prohibit Time] MAC=D0:77:14:34:F1:1E Added into unfriendly station list [RE-JOIN]. duration time:0 secs.) failed.
27.11.2020 09:57:35 WiFi_Booster-(mymodem)IF[2.4G](BC:30Smiley Very Happy9:A4:98:5C)Smiley FrustratedTA(D0:77:14:34:F1:1E) connected.
27.11.2020 10:01:14 NTP: Sync time with time server.
01.01.2018 11:00:14 Start syslogd, FW ver: 0.12.15r, SN: ARC1835009189
01.01.2018 11:00:15 [USB Host1-Port2] Device(0x2c7c/0x0306/5) plug-in detected.
01.01.2018 11:00:15 [USB Host1-Port2] Dongle(vid/pid/ifnum:0x2c7c/0x0306/5) plug-in.
01.01.2018 11:00:15 LTE module reset:2, sm:-1
01.01.2018 11:00:19 Start dnsmasq at br0
01.01.2018 11:00:21 LTE module is detected
01.01.2018 11:00:24 WLAN: 2.4GHz radio on
01.01.2018 11:00:24 SIM card is detected
01.01.2018 11:00:24 WLAN: 5GHz radio on
01.01.2018 11:00:26 WLAN: restart ACSD
01.01.2018 11:00:29 Start web redirect (no default gw)
01.01.2018 11:00:30 health check [arc-sip] init or restart
01.01.2018 11:00:38 WiFi_Booster-start
01.01.2018 11:00:38 WiFi_Booster-(BC:30Smiley Very Happy9:A4:98:5D) join topology
01.01.2018 11:00:54 WiFi_Booster-BC:30Smiley Very Happy9:A4:98:5D become master in topology
01.01.2018 11:00:54 WiFi_Booster-(mymodem)IF[2.4G](BC:30Smiley Very Happy9:A4:98:5C)Smiley FrustratedTA(0C:96:E6:C1:38:CD) connected.
01.01.2018 11:00:54 WiFi_Booster-(mymodem)IF[2.4G](BC:30Smiley Very Happy9:A4:98:5C)Smiley FrustratedTA(0C:96:E6:C1:38:CD) disconnected.
01.01.2018 11:01:00 WiFi_Booster-(mymodem)IF[2.4G](BC:30Smiley Very Happy9:A4:98:5C)Smiley FrustratedTA(0C:96:E6:C1:38:CD) connected.
01.01.2018 11:01:03 ADSL Media down
01.01.2018 11:01:03 VDSL Media down
01.01.2018 11:01:04 WiFi_Booster-(mymodem)IF[5G](BC:30Smiley Very Happy9:A4:98:5B)Smiley FrustratedTA(CC:B1:1A:14:68:BC) connected.
01.01.2018 11:01:04 Ethernet WAN port link is DOWN
01.01.2018 11:01:05 Ethernet LAN port 1 link is DOWN
01.01.2018 11:01:05 Ethernet LAN port 2 link is DOWN
01.01.2018 11:01:05 Ethernet LAN port 3 link is UP
01.01.2018 11:01:05 Ethernet LAN port 4 link is UP
01.01.2018 11:01:09 WiFi_Booster-(mymodem)IF[2.4G](BC:30Smiley Very Happy9:A4:98:5C)Smiley FrustratedTA(C8:FF:77:AF:89:86) connected.
01.01.2018 11:01:11 DSL is training ...
01.01.2018 11:01:19 DSL training is over
01.01.2018 11:01:24 DSL is training ...
01.01.2018 11:01:27 WiFi_Booster-(mymodem)IF[2.4G](BC:30Smiley Very Happy9:A4:98:5C)Smiley FrustratedTA(D0:77:14:34:F1:1E) connected.
01.01.2018 11:01:35 User 192.168.0.1 tried to log in GUI and failed.
01.01.2018 11:01:43 Local user 192.168.0.1 has successfully logged into GUI.
01.01.2018 11:03:43 Start dnsmasq at br0
27.11.2020 11:48:53 NTP: Sync time with time server.
27.11.2020 11:48:57 TR069: Current connection request URL: http://[2001:8004:1d81:3b80:7836:XXX:XXXX:XXXX]:51007/ugSn91HAWgoSKHjQITDyQWX
27.11.2020 11:48:57 TR069: Detect value changeSmiley Very Happyevice.IP.X_TELSTRA_IP.ActiveWANInterface.
27.11.2020 11:48:57 TR069: Detect value changeSmiley Very Happyevice.ManagementServer.ConnectionRequestURL.
27.11.2020 11:48:57 TR069: Detect value changeSmiley Very Happyevice.DeviceInfo.ProvisioningCode.
27.11.2020 11:48:57 TR069: Sending 1 BOOT inform to ACS: 2001:8006:3100:2100::1.
27.11.2020 11:48:57 TR069: Received InformResponse
27.11.2020 11:48:57 TR069: Received GetParameterValues
27.11.2020 11:48:58 TR069: Sending GetParameterValuesResponse
27.11.2020 11:48:58 TR069: Received GetParameterValues
27.11.2020 11:48:58 TR069: Sending GetParameterValuesResponse
27.11.2020 11:48:58 TR069: Received GetParameterValues
27.11.2020 11:48:58 TR069: Sending GetParameterValuesResponse
27.11.2020 11:48:58 TR069: Received GetParameterValues
27.11.2020 11:48:58 TR069: Sending GetParameterValuesResponse
27.11.2020 11:48:58 TR069: Received GetParameterValues
27.11.2020 11:48:58 TR069: Sending GetParameterValuesResponse
27.11.2020 11:48:58 TR069: Received GetParameterValues
27.11.2020 11:48:58 TR069: Sending GetParameterValuesResponse
27.11.2020 11:48:58 TR069: Received GetParameterValues
27.11.2020 11:48:58 TR069: Sending GetParameterValuesResponse
27.11.2020 11:48:58 TR069: Received SetParameterValues
27.11.2020 11:48:58 TR069: Set Device.Services.X_TELSTRA_THOR.CGBeat.Enabled success.
27.11.2020 11:48:59 TR069: Received connection request
27.11.2020 11:49:00 TR069: Sending SetParameterValuesResponse
27.11.2020 11:49:00 TR069: Received SetParameterValues
27.11.2020 11:49:00 TR069: Set Device.Services.X_TELSTRA_MultiAP.AgentSoftwareImages.1.SoftwareVersion success.
27.11.2020 11:49:00 TR069: Set Device.Services.X_TELSTRA_MultiAP.Controller.DeploySoftwareNow success.
27.11.2020 11:49:00 TR069: Set Device.Services.X_TELSTRA_MultiAP.AgentSoftwareImages.1.URL success.
27.11.2020 11:49:00 TR069: Set Device.Services.X_TELSTRA_MultiAP.AgentSoftwareImages.1.EligibleHardwareVersion success.
27.11.2020 11:49:00 TR069: Set Device.Services.X_TELSTRA_MultiAP.AgentSoftwareImages.1.FileSize success.
27.11.2020 11:49:00 TR069: Set Device.Services.X_TELSTRA_MultiAP.AgentSoftwareImages.1.EligibleModel success.
27.11.2020 11:49:00 TR069: Set Device.Services.X_TELSTRA_MultiAP.AgentSoftwareImages.1.EligibleSoftwareVersion success.
27.11.2020 11:49:00 TR069: Got agent software settings. Model:WE410443B-TA SWVersion:2.02.64_01 EligibleSWVersion: URL:http://fwstore.bdms.telstra.net/Arcadyan_LH1000_Boosters_2.02.64_01/WE410443B-TA_2.02.64_01_aldk_uImage_web.w
27.11.2020 11:49:00 TR069: Got DeploySoftwareNow
27.11.2020 11:49:00 TR069: Sending SetParameterValuesResponse
27.11.2020 11:49:00 TR069: Received GetParameterValues
27.11.2020 11:49:00 TR069: Sending GetParameterValuesResponse
27.11.2020 11:49:00 TR069: Received GetParameterValues
27.11.2020 11:49:00 TR069: Sending GetParameterValuesResponse
27.11.2020 11:49:00 TR069: Received SetParameterValues
27.11.2020 11:49:00 TR069: Set Device.Services.X_TELSTRA_THOR.Vsparc.Enabled success.
27.11.2020 11:49:05 TR069: Sending SetParameterValuesResponse
27.11.2020 11:49:05 TR069: Received SetParameterValues
27.11.2020 11:49:06 TR069: Set Device.Services.X_TELSTRA_THOR.Platform.Enabled success.
27.11.2020 11:49:09 TR069: Sending SetParameterValuesResponse
27.11.2020 11:49:09 TR069: Received SetParameterValues
27.11.2020 11:49:09 TR069: Set Device.Services.X_TELSTRA_WiFiDoctorAgent.Enabled success.
27.11.2020 11:49:11 TR069: Sending SetParameterValuesResponse
27.11.2020 11:49:11 TR069: Session end.
27.11.2020 11:49:11 TR069: Start agent software check
27.11.2020 11:49:11 TR069: Agent software is up-to-date.
27.11.2020 11:49:13 TR069: Sending 6 CONNECTION REQUEST inform to ACS: 2001:8006:3100:2100::1.
27.11.2020 11:49:13 TR069: Received InformResponse
27.11.2020 11:49:13 TR069: Received GetParameterValues
27.11.2020 11:49:13 TR069: Sending GetParameterValuesResponse
27.11.2020 11:49:14 TR069: Received GetParameterValues
27.11.2020 11:49:14 TR069: Sending GetParameterValuesResponse
27.11.2020 11:49:14 TR069: Received GetParameterValues
27.11.2020 11:49:14 TR069: Sending GetParameterValuesResponse
27.11.2020 11:49:14 TR069: Received SetParameterAttributes
27.11.2020 11:49:14 TR069: Sending SetParameterAttributesResponse
27.11.2020 11:49:14 TR069: Received SetParameterValues
27.11.2020 11:49:14 TR069: Set Device.Services.VoiceService.1.VoiceProfile.1.SIP.OutboundProxyPort success.
27.11.2020 11:49:14 TR069: Set Device.Services.VoiceService.1.VoiceProfile.1.SIP.ProxyServer success.
27.11.2020 11:49:14 TR069: Set Device.Services.VoiceService.1.VoiceProfile.1.SIP.UserAgentDomain success.
27.11.2020 11:49:14 TR069: Set Device.Services.X_TELSTRA_VOLTE.Enable success.
27.11.2020 11:49:14 TR069: Set Device.Services.VoiceService.1.VoiceProfile.1.Enable success.
27.11.2020 11:49:14 TR069: Set Device.Services.VoiceService.1.VoiceProfile.1.Line.1.SIP.URI success.
27.11.2020 11:49:14 TR069: Set Device.Services.VoiceService.1.VoiceProfile.1.Line.1.Enable success.
27.11.2020 11:49:14 TR069: Set Device.Services.VoiceService.1.VoiceProfile.1.SIP.RegistrarServerPort success.
27.11.2020 11:49:14 TR069: Set Device.Services.VoiceService.1.VoiceProfile.1.SIP.OutboundProxy success.
27.11.2020 11:49:14 TR069: Set Device.Services.VoiceService.1.VoiceProfile.1.Line.1.SIP.AuthPassword success.
27.11.2020 11:49:14 TR069: Set Device.Services.VoiceService.1.X_TELSTRA_FXSState success.
27.11.2020 11:49:14 TR069: Set Device.Services.VoiceService.1.VoiceProfile.1.SIP.RegistrarServer success.
27.11.2020 11:49:14 TR069: Set Device.Services.VoiceService.1.VoiceProfile.1.SIP.RegisterRetryInterval success.
27.11.2020 11:49:14 TR069: Set Device.Services.VoiceService.1.VoiceProfile.1.Line.1.CallingFeatures.CallerIDName success.
27.11.2020 11:49:14 TR069: Set Device.Services.VoiceService.1.VoiceProfile.1.Line.1.SIP.AuthUserName success.
27.11.2020 11:49:14 TR069: Set Device.Services.VoiceService.1.X_TELSTRA_FXOState success.
27.11.2020 11:49:14 TR069: Set Device.Services.VoiceService.1.VoiceProfile.1.SIP.RegisterExpires success.
27.11.2020 11:49:16 TR069: Sending SetParameterValuesResponse
27.11.2020 11:49:16 TR069: Received SetParameterValues
27.11.2020 11:49:16 TR069: Set Device.Services.X_TELSTRA_IWIFI.1.Enable success.
27.11.2020 11:49:16 TR069: Set Device.Services.X_TELSTRA_IWIFI.1.L2TP.MaxAuthUsers success.
27.11.2020 11:49:16 TR069: Set Device.Services.X_TELSTRA_IWIFI.1.Profile.1.CaptivePortal.IntegritySecret success.
27.11.2020 11:49:16 TR069: Set Device.Services.X_TELSTRA_IWIFI.1.L2TP.Server success.
27.11.2020 11:49:16 TR069: Set Device.Services.X_TELSTRA_IWIFI.1.Profile.1.Radio2G.SSID success.
27.11.2020 11:49:16 TR069: Set Device.Services.X_TELSTRA_IWIFI.1.Profile.2.Radio2G.MaxAssocUsers success.
27.11.2020 11:49:16 TR069: Set Device.Services.X_TELSTRA_IWIFI.1.Profile.2.Radio2G.SSID success.
27.11.2020 11:49:16 TR069: Set Device.Services.X_TELSTRA_IWIFI.1.L2TP.MaxPreAuthUsers success.
27.11.2020 11:49:16 TR069: Set Device.Services.X_TELSTRA_IWIFI.1.Profile.1.CaptivePortal.URL success.
27.11.2020 11:49:16 TR069: Set Device.Services.X_TELSTRA_IWIFI.1.Profile.1.Radio2G.MaxAssocUsers success.
27.11.2020 11:49:16 TR069: Set Device.Services.X_TELSTRA_IWIFI.1.Profile.2.CaptivePortal.URL success.
27.11.2020 11:49:16 TR069: Set Device.Services.X_TELSTRA_IWIFI.1.Profile.2.CaptivePortal.IntegritySecret success.
27.11.2020 11:49:16 TR069: Sending SetParameterValuesResponse
27.11.2020 11:49:17 TR069: Received SetParameterAttributes
27.11.2020 11:49:17 TR069: Sending SetParameterAttributesResponse
27.11.2020 11:49:17 TR069: Received SetParameterValues
27.11.2020 11:49:17 TR069: Set Device.Services.X_TELSTRA_LOT.Enable success.
27.11.2020 11:49:17 TR069: Set Device.Services.X_TELSTRA_LOT.ServerURL success.
27.11.2020 11:49:17 TR069: Set Device.Services.X_TELSTRA_LOT.Interval success.
27.11.2020 11:49:20 DSL training is over
27.11.2020 11:49:20 TR069: Sending SetParameterValuesResponse
27.11.2020 11:49:21 TR069: Received GetParameterNames
27.11.2020 11:49:21 TR069: Sending GetParameterNamesResponse
27.11.2020 11:49:21 TR069: Received SetParameterValues
27.11.2020 11:49:21 TR069: Set Device.QoS.Shaper.2.ShapingRate success.
27.11.2020 11:49:21 TR069: Set Device.Time.LocalTimeZone success.
27.11.2020 11:49:21 TR069: Set Device.Services.X_TELSTRA_DumaOS.Enable success.
27.11.2020 11:49:21 TR069: Sending SetParameterValuesResponse
27.11.2020 11:49:21 TR069: Session end.
27.11.2020 11:49:21 VDSL Media up
27.11.2020 11:49:22 VDSL Max Downstream rate = 87769, Max Upwnstream rate = 34716
27.11.2020 11:49:22 VDSL Bearer Downstream rate = 60104, Max Upwnstream rate = 22600
27.11.2020 11:49:24 Start dnsmasq at br0
27.11.2020 11:49:26 DHCPv4 - start client on ptm0
27.11.2020 11:49:26 DHCPv4 Script: PREINIT(ptm0)
27.11.2020 11:49:27 DHCPv4: WAN0 REBIND Send Discover
27.11.2020 11:49:28 NTP: Sync time with time server.
27.11.2020 11:49:30 TR069: Detect value changeSmiley Very Happyevice.Services.X_TELSTRA_IWIFI.1.ExtendedStatus.
27.11.2020 11:49:30 DHCPv4: WAN0 REBIND Send Discover
27.11.2020 11:49:30 DHCPv4: WAN0 REBIND receivedSmiley Very HappyHCPOFFER
27.11.2020 11:49:31 DHCPv4: WAN0 BOUND ACK
27.11.2020 11:49:31 TR069: Sending 4 VALUE CHANGE inform to ACS: 2001:8006:xxxx:xxxx::1.
27.11.2020 11:49:31 TR069: Received InformResponse
27.11.2020 11:49:31 TR069: Received GetParameterValues
27.11.2020 11:49:32 TR069: Sending GetParameterValuesResponse
27.11.2020 11:49:32 TR069: Received GetParameterValues
27.11.2020 11:49:32 TR069: Sending GetParameterValuesResponse
27.11.2020 11:49:33 TR069: Received GetParameterValues
27.11.2020 11:49:33 TR069: Sending GetParameterValuesResponse
27.11.2020 11:49:33 TR069: Received GetParameterValues
27.11.2020 11:49:33 TR069: Sending GetParameterValuesResponse
27.11.2020 11:49:33 TR069: Received GetParameterValues
27.11.2020 11:49:33 TR069: Sending GetParameterValuesResponse
27.11.2020 11:49:33 TR069: Received GetParameterValues
27.11.2020 11:49:33 TR069: Sending GetParameterValuesResponse
27.11.2020 11:49:33 TR069: Session end.
27.11.2020 11:49:36 DHCPv4 Script: BOUND(ptm0)
27.11.2020 11:49:37 DHCPv4 Script: BOUND(ptm0) ProvisionCode = XXXXXXXXXXXXXXXXXXXXXXXXXXXXX/XXXXXXXXXXXXXXXX=
27.11.2020 11:49:37 DHCPv4 Script: BOUND(ptm0) IPv4 address: 120.147.XXX.XXX/255.255.192.0, lease time: 3600s, Gateway:

 

Darcy
Level 24: Supreme Being
Level 24: Supreme Being

Re: Arcadyan firmware update schedule changed?

Thanks for posting the full log. I don't think the reboot was caused by a firmware update. 

 

It could be a device on your network that caused the reboot as indicated by this event. 

 

27.11.2020 09:57:35 WiFi_Booster-[Prohibit Time] MAC=D0:77:14:34:F1:1E Added into unfriendly station list [RE-JOIN]. duration time:0 secs.) failed.

 

Every time my modem reboots even when manually rebooted I see in the list of events

"Got DeploySoftwareNow"

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