Level 1: Cadet

Backup mode and blue light shows on modem

Internet is getting stuck and modem's light shows blue, how can I solve this problem and get back to normal situation?

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Backup mode and blue light shows on modem

You can try some basic troubleshooting like checking cords, rebooting and/or resetting the modem, then move onto https://fix.telstra.com/ . If its still not resolved you'll need to get in touch with an assurance consultant via messaging in the MyTelstra app to get it sorted

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

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