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Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

PDLB
Level 1: Cadet

I am sick of buffering problems. I have FTTN, NBN, landline phone, Telstra modem/router, connects to one pc and smart tv. The internet speed test on our tv comes in at 1.7mbps but I need at least 3mbps for downloading and streaming. I have read that ...

Frustrated89
Level 2: Rookie

The last two weeks I have been getting frequent drop outs and ping times varying from 20Ms to over 1 second. In the last 24 hours there have been 30 dropouts ranging from a few seconds to a few minutes. Indicator light always stays green but getting ...

Bluesz
Level 2: Rookie

I was on Telstra HFC NBN plan and just moved to myRepublic. The HFC NBN modem connected successfully to myRepublic, but I found WiFi Hub can't talk to NBN modem. I logged on the hub but I found I can't change settings, I guess Telstra locked it. Coul ...

IKF
Level 1: Cadet

I want to login to this modem to change the Wi-Fi password but how do I find what my username is?

oxdl08OXO80lbxo
Level 1: Cadet

I have this ongoing problem with the modem parental controls that when I set time start and end limits, the end limits work but then in the morning the internet will not start again for those devices. I am using the allow option. I have tried using t ...

Nathanptr
Level 1: Cadet

in the last 3 months, I've noticed that our internet will dropout whenever I'm gaming  and the tv is being used to watch online catchup, and when I view the event logs this occurs at the exact moment of dropout USER root pid 28694 cmd /usr/bin/therma ...

geoffilling
Level 1: Cadet

I use an internet music application called JamKazam that allows playing music together with low latency. It was working well up till Tuesday last week. Now those of the groupr that have the technicolour version of the smartmodem 2 have significant pa ...

TM68
Level 1: Cadet

have been a loyal customer for over 15 years and have had the same modem since nbn was connected it is very slow and want to upgrade to a smart modem why are only new customers offered this for free.

Elzo
Level 1: Cadet

My internet has been rather slow lately and have tried many things. I have found that the LED light over internet is flashing red while everything is is just a stable blue. On the user guide it says that the modem is "operating in mobile fail over mo ...

phantom6
Level 1: Cadet

hi if i have two smart modems could i use one as a boosterplease help 

Kangaaz
Level 2: Rookie

The 4G backup mode never seems to actually work. I am on Telstra HFC, and when the internet is down and the modem light turns to solid blue, the internet does not work and nothing will load. I have checked a) Both Mobile Mode and Mobile Signal lights ...

meeee2
Level 2: Rookie

I have a Telstra Arcadyan LH1000 Modem but the Mobile backup does not work when the NBN drops out (even when the drop out is 30 minutes). The modem has been rebooted (both hard and soft), the Sim has been reseated and contacts cleaned. When I look at ...

Jason132
Level 2: Rookie

Hi all. Im in need of an expert to briefly look over my gen 2 max modems log file, im worried its been hacked.Ive had multiple security intrusions on different devices all attached to this wifi network. Google accounts have been accessed, passwords c ...

MyScreenName123
Level 2: Rookie

Telstra support has been useless as per usual so I am trying here. I am on Telstra Velocity, with a Technicolor DJA0230TLS router. Since about a week a specific device on my network is being blocked from connecting via WiFi to the router. As soon as ...

Paliys
Level 1: Cadet

Hi,I want to upgrade the modem NBN supplied (Arris CM8200 Modem).Which Modems are compatible with Telstra NBN?In particular these modems: - Netgear CM1100- Netgear CM1200- Arris Surfboard SB8200  If not, what other modems can I upgrade to with Telstr ...

Gracie101
Level 1: Cadet

I want to move my Telstra modem to the other side of the room. It would be a max length of 10 meters, but I am unsure if there is a difference between the WAN cable and the LAN cable that comes with the modem, and where would be the best place to sou ...

bruiser369
Level 1: Cadet

Hi,I have just been switched over to NBN (HFC); I have had the NBN box installed and Smart Gen 2 modem router is working with internet connection. However I want to retain my existing WRT 1200AC router (running Gargoyle) for my home network.I want to ...

Julie87
Level 1: Cadet

Since the Telstra outage on Sunday, our wifi booster (Gen 2) has not been working. I've re-paired it to the modem but it is still showing a red light. I've moved it closer to the modem but still not pairing. Any ideas about what else I can try?

Talamont
Level 2: Rookie

I have just installed a Telstra Smart Modem with an NBN FTTC interface.  It connected fine and I used it for a day without modification.  I then connected an Apple Mac to a LAN port and opened the Modem Settings.  I changed the name and passcode of t ...

FlashFletch
Level 2: Rookie

Had a dja0231 for a couple of years now and has been working like clockwork. Today I suddenly find that while ethernet is working fine still, WiFi connections do not have internet access on either 2.4G or 5G bands. I have restarted router via both in ...

oxdl08OXO80lbxo
Level 1: Cadet

I have this ongoing problem with the modem parental controls that when I set time start and end limits, the end limits work but then in the morning the internet will not start again for those devices. I am using the allow option. I have tried using t ...

Nathanptr
Level 1: Cadet

in the last 3 months, I've noticed that our internet will dropout whenever I'm gaming  and the tv is being used to watch online catchup, and when I view the event logs this occurs at the exact moment of dropout USER root pid 28694 cmd /usr/bin/therma ...

TM68
Level 1: Cadet

have been a loyal customer for over 15 years and have had the same modem since nbn was connected it is very slow and want to upgrade to a smart modem why are only new customers offered this for free.

Elzo
Level 1: Cadet

My internet has been rather slow lately and have tried many things. I have found that the LED light over internet is flashing red while everything is is just a stable blue. On the user guide it says that the modem is "operating in mobile fail over mo ...

Fouzia123
Level 1: Cadet
lusoau
Level 1: Cadet

 For a few weeks now the Dynamic DNS  service is coming up with following message:DDNS not ready .or. DDNS turn off .or. WAN not ready. I have checked username, password and domain. It happens with Freedns, ChangeIP too.Initially was set to DNS-O-Mat ...

AlexCia
Level 1: Cadet

I have moved into a rental property where NBN has been installed.  Telstra staff in Canberra have advised my NBN connection should now be working & should be enabled by plugging the smart modem into the telephone outlet on the wall (there is no NBN c ...

saver
Level 1: Cadet

I am currently running NBN as I was forced into it from the cable. Telstra cut my wifi for my modem and when I called they told me the government was forcing NBN. before I had NBN my internet speed reached 100-150mbs. now my internet speed barely rea ...

pippabear65
Level 1: Cadet

My wifi lights are not working on my modem even though they tested it Top Link not on and pairing not on so we are getting slow speed 

Headblagged
Level 1: Cadet

However when i dig into my NBN wifi router Sagemcom FST 5355, as far as i can see its enabled.Connection speeds are terrible, how can i improve this?

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