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Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

Kuip
Level 2: Rookie

I can't find anyone at Telstra that can comment on this. I just keep getting bounced from department to department with no end in sight (4 hour queue so far...). And Platinum support just redirects to normal support. Happy to pay for a solution to th ...

Gantz
Level 1: Cadet

Hi, my Wifi signal is off, but the broadband, phone and telstra air lights are all green. I've tried resetting the modem but still can't get the wifi back.

tpgprice
Level 1: Cadet

I've just purchased a TPLink Archer vr2100 & I'm not sure what settings to use for my FTTN broadband connection. My current modem -  Tesltra Smart Modem says I'm connected by IPOE, but then has PPPOE settings below that. VR2100 has no Testra VDSL set ...

HarryMarcus
Level 1: Cadet

Hi there, I currently run Cable internet using the Technicolor DJA0231 and Netgear Modem, with approx. 15 wifi devices & 3 wired devices to the Technicolor modem. I have just bought 2 x Amazon Eero wifi routers, with the intention of setting up a mes ...

Raw31
Level 1: Cadet

Hi can anyone please tell me how long before the light on modem goes from blue to Green 

YellaRocky
Level 1: Cadet

Our NBN FTTN fell over last thursday after NBN maintenance & it hasn't come back yet. (Fault reported for some resolution -- hopefully -- on the following Tuesday. Our laptops can surf either via the Wifi or Ethernet, our android mobile phones can su ...

Cath2800
Level 1: Cadet

Hi All,I have a Telstra smart modem and I want to know if either via the web or via the Telstra Homedashboard app on my iPhone if I am able to remotely turn off my wifi? 

manny1785
Level 1: Cadet

Hi,  Can the Telstra DJA0230 modem be used with another ISP (nbn FTTN) or is it locked to Telstra?Secondly, if not, can it be setup as a WiFi access point with another router with a provider other than Telstra?E.g. if i have another house with anothe ...

eventperfection
Level 3: Gumshoe

HiHoping someone can help please with very simplified terms of what I need to do in order to swap our Telstra smart modem over the Tp link ac1200 modem router. We are FTTP and the new modem router states it is nbn ready.it wants to be plugged into th ...

Woolie
Level 2: Rookie

Hi All, I have an issue with my elderly parents computer while trying to get "Google Chrome" connect to the internet.They got a new Cable adapter modem from the Telstra shop and it is connected to a Telstra Smart Modem Gen2, which is connected to the ...

Tyrus
Level 3: Gumshoe

I just noticed my modem has a slightly changed interface which I assume is from a pushed firmware update recently.  Apparantely this update has reverted the modem settings back to a default "newdsluser" username.  To check this, I logged on to my bil ...

Vitara
Level 3: Gumshoe

I have recently installed a new Gen2 Modem (Arcadyan) on my internet service.  Firmware updated automatically OK.   Presently configured to run with ADSL as NBN due in about a month.  All systems functioning normally, except the mobile back up is not ...

DEALS
Level 1: Cadet

I have a few questions:1. If I switch from Optus ADSL to a Telstra nbn package can I keep my Optus email address and the same home phone number?2. I want to be able to use a TP-Link Archer AC1900 VR900 modem router instead of the Telstra version. Can ...

asdasdfasdfasdf
Level 1: Cadet

Hi we've just moved into a new unit and the data port in the wall is not near where I would like the Smart Modem to go. We have NBN FTTB and the grey DSL cable we were given by Telstra is very short. Where can I get a 10m version of that cable? Also, ...

Regardz
Level 4: Private Eye

I recently moved to nbn and a new Telstra Smart Modem Gen2 (Technicolor DJA0231TLS).  Since then I have been unable to connect my previously working wireless doorbell (Mirabella / Anko / K-Mart WiFi Full HD Video Doorbell).  After much troubleshootin ...

Kotrab
Level 2: Rookie

Hi. We have Ethernet at both ends of our house, but our current Telstra Smart Modem is at one end, and needs to be there. Can we take advantage of the Ethernet port at the other end of the house to give us better wifi there? Can a wifi booster (Telst ...

Ck27
Level 2: Rookie

Hoping someone can assist. I have two Sricam security cameras.  I connect them to the Telstra Smart Modem using the 2.4ghz setting.  All works correctly.  Then I enable the 5 thx option. All works fine for 24 hours. Then when I try to view the camera ...

Luk3skywalker
Level 1: Cadet

So, I just moved house a few weeks ago, and while I was setting up the internet, I thought it would be good to switch to a different internet provider(at my last house I had TPG NBN), so I went with Telstra. I got the $90 unlimited data NBN plan, had ...

DL369621
Level 1: Cadet

Hi Tech-Savey crowd support,older gentleman here, not exactly IT proficient.Bought a TP-Link AX50/AX3000 to improve Wi-Fi for wife down far end of the house. Currently our modem/router is Technicolor TG700vac.  We're on FTTN. Followed the instruction ...

Jeff101
Level 2: Rookie

About to pull the trigger on Telstra NBN (our area went live yesterday) Have an existing ORBI RBR50 network (3 satellites) that gives entire property WiFi coverage my questions are 1 What modem does the current NBN plan come with on fiber to node ... ...

YellaRocky
Level 1: Cadet

Our NBN FTTN fell over last thursday after NBN maintenance & it hasn't come back yet. (Fault reported for some resolution -- hopefully -- on the following Tuesday. Our laptops can surf either via the Wifi or Ethernet, our android mobile phones can su ...

decostar
Level 1: Cadet

I have an HTC5G router/modem. I am on a business plan and whenever I go over my data allowance I get throttled back to 1.5/ second. That would be okay except that it continues for three or four days into my new billing cycle then I have to spend an h ...

GuzziGuy
Level 2: Rookie
boxallw
Level 4: Private Eye

NBN 100/40. 2.4Ghz network keeps disappearing, sometimes when using it and then it appears again.Just disabled the radio and reenabled it...still nothing.  I have reset the modem AGAIN.  Any ideas?

Gazza82
Level 1: Cadet
powlettis
Level 1: Cadet

I've been trying to cancel my Telstra broadband for a few months now using chat. I've had endless waits, re-identification, getting bounced from bot to person and back to the bot, without a resolution. Telstra continued to charge me, even after telli ...

Otto88
Level 1: Cadet

My AV registered an internal port scan suggesting the Smart Modem has been hacked or wasn't up to the task of protecting my network.  So I have purchased a WatchGuard T20 firewall which I wish to put between the NBN HFC modem and the rest of the netw ...

Willem3
Level 1: Cadet

NBN will be connected next week but the NBN number is different to my current number and I do not want to change. 

Kenondp
Level 2: Rookie

Long Time Telstra Customer here that dosen't want to switch, but increasingly having no choices.I'm Connected Fibre to the Node cause i have to be & cant upgrade without spending big $$$$$.00On nbn 50 Standard Plus 44Mbps typical evening speed planne ...

Roman_B
Level 1: Cadet

Hi there,  I want to install Ubiquiti Security Gateway Router, not on 100% sure if it is compatible with Telstra Velocity setup. My current router is connecting to NTD by using PPPoE setting, I know that Ubiquiti Router has such setting, but I wanna ...

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