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Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

TrishGee
Level 2: Rookie

Hi.Telstra sent us a Smart Modem GEN2 LH1000. Supposedly it was a quick connect job.  While it is working we cannot add the port forwarding/static IP for our Hik Vision CCTV. It was working fine with the previous modem.  We took screenshots of all th ...

buglaugs
Level 2: Rookie

Hi I have a Telstra Smart Modem Gen2 modem with 3 connected via DECT T-Voice-503 handsets that occasionally for some reason return a busy signal after two rings on inbound calls. You can bring it to life by making an outgoing call but its intermitten ...

Ishan
Level 1: Cadet

Hi Guys,I have an old nbn modem which was received when when I got NBN first like nearly 3 years back. Now the wifi signal is very weak and just wondering whether il be able to get a new one for the plan I am currently in as it was changed recently.

JohnL123
Level 2: Rookie

My business is moving to the NBN from Telstra Cable. I have been sent an NBN connection box and a Smart Modem II (with 4G Sim backup). How can I configure the new installation so my ASUS RT-AC87U still acts as the router, and the combination of the c ...

Phoebe98
Level 1: Cadet

I responded on September 12 that my NBN speed suddenly became very slow that day. We used the NBN method as before, without many devices connected. Telstra personnel still can’t find out what is wrong to slow down the network. It has been more than a ...

ShadyX
Level 1: Cadet

I have a Telstra Smart modem Gen 2 that is now restarting at 22:20 each night, very annoying. It would appear to me that is a configuration setting somewhere. 

mo18
Level 2: Rookie

Hello. I recently posted questions about problems with Telstra gen 2 Technicolor DJA 0231 wifi connection with a Nokia 2.3 mobile. Went to Telstra shop with all Q and A printed out from crowd support. Telstra indicated this may be so and provided me ...

abcde3
Level 2: Rookie

The guest wifi of smart modem could communication with other devices in the same guest wifi network previously. However, the modem did a firmware updated automatically last night. Then the entire guest wifi can't reach other devices in the same guest ...

Nedwal74
Level 1: Cadet

HI all, My wife has an issue with her HP laptop running on Windows 8.It has just started showing an error when trying to connect to our NBN connection using Wi-Fi.Has limited access showing error : Wi-Fi doesn't have a valid IP configuration I have t ...

TheGazza
Level 1: Cadet

Not sure if this is in the correct board.I am trying to set up a new wired connection from my NBN modem in the garage.I have a connection from UNI-D1 to kitchen where my WIFI router is. No problems with that but when I try to set up a wired connectio ...

harrisc
Level 2: Rookie

Hi  I have a Telstra Gen2 SmartModem (Arcadyan LH1000) Please can you tell me how to put it into bridge mode

Razdi
Level 1: Cadet

A mate of mine has a spare Telstra smart modem gen 2. I currently use a data sim for my home internet. If I were to borrow his modem, would it be possible to use it as a 4g router without any wired connection? And if it works, I know the usual 4g bac ...

mo18
Level 2: Rookie

Further to yesterday’s posts about  Nokia 2.3 to Telstra Technicolor DJA0231 Smart Modem wi fi issues. Tried today and changed modem settings DISABLED Band Steering on 2.4ghz band which meant it displayed   5G after network wifi name. My iPad and Sam ...

MildlyHelpful
Level 2: Rookie

Some TELSTRA SMART MODEM GEN 2 units may be defaulting to IPv6-only service during 4G-backup service periods. If you are experiencing this problem check the following advanced setting in your modem: HOME --> Login --> Advanced --> Internet --> LTE -- ...

Indaroom2
Level 1: Cadet

I need to prevent Ddos attacks from an xbox1

Frustrated01234
Level 1: Cadet

I have an HP Pavilion Laptop running Windows 8.1, with a built-in Ralink Network Adapter which provides WiFi access to a Wireless router. A few weeks ago, Internet access disappeared. I could still connect to the Internet via an Ethernet cable via Ho ...

Longy352
Level 1: Cadet

Will this booster work with the Telstra Gateway Modem which I think I have?

stuartj9
Level 2: Rookie

I am trying to set up nbn.Have received nbn connection device but original connection is cable and nbn device does not have plug for this.Have FTTC but connection to gen2 goes through cable adapter that does not have phone line jack.Telstra knows my ...

Ishan
Level 1: Cadet

Hi Guys,I have an old nbn modem which was received when when I got NBN first like nearly 3 years back. Now the wifi signal is very weak and just wondering whether il be able to get a new one for the plan I am currently in as it was changed recently.

Level 24: Supreme Being cf4
Level 24: Supreme Being

This post has been moved to the appropriate board. Please click on the link above to find its new location.

STANFORD1927
Level 5: Eagle Eye

Hi Everyone I received my new NBN connection box and modem on Friday. As the connection box only flickered blue lights I asked a question in Crowd Support about getting an up to date adapter for my phone which Jupiter kindly answered. I got the adapt ...

Think2
Level 1: Cadet

Hi.  My Telstra modem simply stopped working and will not power back on.  ’m in Melb, how can I swap it over at Telstra as they are not open ?

Think2
Level 1: Cadet

Hi.  My Telstra modem simply stopped working and will not power up.  I’m in Melb, how can I swap it over at Telstra as they are not open ?

Teej2
Level 1: Cadet

Modem can’t connect (DSL no signal) & the black box "nbn connection box" lights indicate it’s doing a firmware update. Black box has been doing this for over 24 hours and through multiple resets.No help from Telstra, what can I do?

Galadore
Level 1: Cadet

Our fixed wireless wi fi signal doesn’t reach to our back room. The boosters From Telstra Say they don’t work with fixed wireless. Any suggestions on how to boost our signal? 

Danielle48
Level 1: Cadet

They link fine with the modem when I attach the yellow cable and all that but as soon as I locate it in the next room it goes through all the process but the light just ends up going back to red.They definitely work as I can rotate them with the the ...

Chenphn
Level 1: Cadet

HiTry to setup Parental Controls for GEM2 Modem, but time only accept in GMT time, not local.I have changed local time on Advance->Management, and confirm the Time show in Inof summary is showing local time. But Parental controls time can working at ...

Bandit5
Level 1: Cadet

after having ussues with nbn for over a week with no real understanding or help from telstra having been given links to services which don't work or unable to email us back we were finally told by a representative that it was our modem which was out ...

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